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Awful connection all day long

Starter Poster
Posts: 9
Registered: ‎04-06-2015

Awful connection all day long

[ Edited ]
by BarryLiu Starter Poster
Message 1 of 7 (779 Views)

Been having connection problems all day long regarding ping.
Keeps coming and going every hour, about 20 minutes of the internet being fine, and then the ping going to hell which makes gaming extremely infuriating when there's several seconds of delay between anything I do.

Here's the tracert of the server I'm trying to access.

tracert oce.leagueoflegends.com

Tracing route to oce.leagueoflegends.com.cdn.cloudflare.net [190.93.246.186]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms TP-LINK.Home [xxxxxx]
2 17 ms 16 ms 16 ms 118-92-139-254.dsl.dyn.ihug.co.nz [118.92.139.25
4]
3 19 ms 18 ms 17 ms bvi-400.bgnzldv02.akl.vf.net.nz [203.109.180.242
]
4 19 ms 18 ms 17 ms bvi-188.bgnzldv02.akl.vf.net.nz [203.109.180.241
]
5 18 ms 19 ms 18 ms 203.97.78.54
6 * 17 ms 35 ms 203.97.78.53
7 237 ms 17 ms 17 ms 198.41.236.253
8 17 ms 17 ms 46 ms oce.leagueoflegends.com [190.93.246.186]

Trace complete.

 

 

tracert oce.leagueoflegends.com

Tracing route to oce.leagueoflegends.com.cdn.cloudflare.net [190.93.247.186]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms TP-LINK.Home [xxxxxxx]
2 56 ms 267 ms 383 ms 118-92-139-254.dsl.dyn.ihug.co.nz [118.92.139.25
4]
3 430 ms 819 ms 404 ms bvi-400.bgnzldv02.akl.vf.net.nz [203.109.180.242
]
4 248 ms 361 ms 436 ms bvi-188.bgnzldv02.akl.vf.net.nz [203.109.180.241
]
5 367 ms 334 ms 155 ms 203.97.78.54
6 377 ms 372 ms 75 ms 203.97.78.53
7 536 ms 1028 ms 510 ms 198.41.236.253
8 171 ms 109 ms 157 ms oce.leagueoflegends.com [190.93.247.186]

Trace complete.

Ping is either a stable 46 if I'm lucky, or extremely erratic range of 66-1200+

Can someone explain to me what's going on?

Also about a month ago before I went on vacation, I seemed to have the same problem except it is much worse now.

Starter Poster
Posts: 9
Registered: ‎04-06-2015

Re: Awful connection all day long

[ Edited ]
by BarryLiu Starter Poster
Message 2 of 7 (744 Views)

Update: Was fine this morning then the same problems started occuring this afternoon.


tracert oce.leagueoflegends.com

Tracing route to oce.leagueoflegends.com.cdn.cloudflare.net [190.93.246.186]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms TP-LINK.Home [xxxxx]
2 547 ms 119 ms 55 ms 118-92-139-254.dsl.dyn.ihug.co.nz [118.92.139.25
4]
3 621 ms 690 ms 172 ms bvi-400.bgnzldv02.akl.vf.net.nz [203.109.180.242
]
4 17 ms 27 ms 26 ms bvi-188.bgnzldv02.akl.vf.net.nz [203.109.180.241
]
5 698 ms 616 ms 149 ms 203.97.78.54
6 * * 18 ms 203.97.78.53
7 18 ms 18 ms 18 ms 198.41.236.253
8 18 ms 17 ms 17 ms 190.93.246.186

Trace complete.

 

Highlighted
Contributor
Posts: 58
Registered: ‎14-02-2014

Re: Awful connection all day long

by Contributor Fade Contributor
Message 3 of 7 (677 Views)

Are you playin on Ethernet or Wifi? My lil bro has extreme ping spikes on wifi but my desktop is hooked up on Ethernet and I get a stable 30 ping.

Starter Poster
Posts: 9
Registered: ‎04-06-2015

Re: Awful connection all day long

by BarryLiu Starter Poster
Message 4 of 7 (641 Views)

both ethernet and wifi

Starter Poster
Posts: 9
Registered: ‎04-06-2015

Re: Awful connection all day long

by BarryLiu Starter Poster
Message 5 of 7 (636 Views)

Here's an update of how well my internet "service" is doing today.
tracert oce.leagueoflegends.com

Tracing route to oce.leagueoflegends.com.cdn.cloudflare.net [190.93.247.186]
over a maximum of 30 hops:

1 <1 ms 4 ms <1 ms TP-LINK.Home [xxxxxxx]
2 190 ms 181 ms 180 ms 118-93-223-254.dsl.dyn.ihug.co.nz [118.93.223.25
4]
3 198 ms 207 ms 206 ms bvi-400.bgnzldv02.akl.vf.net.nz [203.109.180.242
]
4 17 ms 21 ms 75 ms bvi-188.bgnzldv02.akl.vf.net.nz [203.109.180.241
]
5 232 ms 247 ms 360 ms 203.97.78.54
6 * 291 ms * 203.97.78.53
7 392 ms 353 ms 126 ms 198.41.236.253
8 57 ms 17 ms 17 ms oce.leagueoflegends.com [190.93.247.186]

Trace complete.

 

Starter Poster
Posts: 9
Registered: ‎04-06-2015

Re: Awful connection all day long

by BarryLiu Starter Poster
Message 6 of 7 (484 Views)

Still having problems and it looks like Vodafone has no interest in helping unless I sit on hold for a few hours

Retired Staff
Posts: 3,380
Registered: ‎21-08-2010

Re: Awful connection all day long

by Retired Staff Dylan Retired Staff
Message 7 of 7 (455 Views)

Hi BarryLiu

 

There have been a number of improvements to our routine recently. It's the sort of thing that needs constant maintenance.

 

Can you please post a fresh trace route and send me a private message with your customer number. I'll forward the details on to some of our engineers who work in network optimisation.

 

Cheers

 

Dylan

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