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About Vodafone email closure

Community Manager
Posts: 2,921
Registered: ‎02-02-2013

About Vodafone email closure

[ Edited ]
by Community Manager Community Manager
Message 1 of 289 (11,677 Views)

Following the announcement of Vodafone closing its email services on 30 November 2017, I'm sure there will be questions. So please review the FAQs listed below and feel free to post any additional questions to this thread and I will get an answer for each of them. 

 

 

Update

  • All notice emails sent, if you've not received one, please check spam folder as below.
  • Not set up forwarding? Email reminders with your personalised link have been sent on 15 Sept.

 

Not received an email about forwarding your Vodafone email?

Please go into the webmail version of your service and check your spam folder - if you get your email through software on your computer, your local spam folder on your PC won't have received it.

 

Vodafone webmail | Paradise webmail | Clearnet webmail

 

 

FAQs

More email FAQs >

Channel Manager, Help & Support
Vodafone New Zealand
Starter Poster
Posts: 2
Registered: ‎09-09-2017

Re: Questions about Vodafone email closure

by Smiler Starter Poster
Message 2 of 289 (11,599 Views)

WXC or Xnet have not been mentioned as part of the e-mail shut down.  I have an xnet address but need to know if I can use it?

 

Will we receive a reduction in our internet charges as we will not be "Supporting" extra staff to help with e-mail issues.

 

Food for thought.

Community Manager
Posts: 2,921
Registered: ‎02-02-2013

Re: Questions about Vodafone email closure

by Community Manager Community Manager
Message 3 of 289 (11,462 Views)

@bartman35nz @Smiler

 

Prices - no change.

Xnet etc not affected by this.

Channel Manager, Help & Support
Vodafone New Zealand
Starter Poster
Posts: 2
Registered: ‎09-09-2017

Re: Questions about Vodafone email closure

by Smiler Starter Poster
Message 4 of 289 (5,476 Views)

Interesting.......   Vodafone swolled up XNET and are charging me an extra fee for this.

 

By the way,  the Management of Vodafone in NZ have a "vodafone.com" address.  Does this tell you something?

Community Manager
Posts: 2,921
Registered: ‎02-02-2013

Re: Questions about Vodafone email closure

by Community Manager Community Manager
Message 5 of 289 (5,283 Views)

All staff have vodafone.com but quite a few, myself included, have.co.nz as well as paradise and clear.

Channel Manager, Help & Support
Vodafone New Zealand
Posted from Apple iPad
New Poster
Posts: 1
Registered: ‎10-09-2017

Re: Questions about Vodafone email closure

by wilma New Poster
Message 6 of 289 (5,214 Views)

OK, so I open a new outlook.com email address as per your instructions. I currently use Microsoft Outlook programme on my PC to receive and send emails. Do I still use Microsoft Outlook with the new outlook.com email address, i.e. enter the new email address where the old clear.net address used to be under the email accounts settings in the programme? Or is outlook.com a totaly new experience not using Microsoft Oulook? Thanks wilma

Community Manager
Posts: 2,921
Registered: ‎02-02-2013

Re: Questions about Vodafone email closure

by Community Manager Community Manager
Message 7 of 289 (5,288 Views)

@wilma

Yes that is correct but please allow a couple of days for the redirect to take effect.

Channel Manager, Help & Support
Vodafone New Zealand
Posted from Apple iPad
Starter Poster
Posts: 3
Registered: ‎10-09-2017

Re: Questions about Vodafone email closure

by Sparky63 Starter Poster
Message 8 of 289 (5,180 Views)

I have received an email from VF to an email alias I didn't even know I had but I have not received an email from VF to my main email address (the original Paradise.net.nz email address).  Nor have I received any emails from VF to the three other email addresses (aliases) that my family members regularly use.  

 

Can I expect to receive emails from VF to these addresses too?

 

Will my main Paradise email adddress and all of the email aliases all continue to be forwarded to my new gmail address by VF  after closure when someone sends an email to those addresses?

Posted from Apple iPad
Regular Poster
Posts: 23
Registered: ‎13-08-2017

Re: Questions about Vodafone email closure

by Regular Poster rotospotz Regular Poster
Message 9 of 289 (4,681 Views)

So are you going to continue using email for communications after 30 nov? And if so WHY? When email is not part of vodafone's code service? So is therefore not essential to runing the business.

Regular Poster
Posts: 23
Registered: ‎13-08-2017

Re: Questions about Vodafone email closure

by Regular Poster rotospotz Regular Poster
Message 10 of 289 (4,681 Views)

Could you please explain why XNET are not affected, when others are?

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