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About Vodafone email closure

Community Manager
Posts: 2,943
Registered: ‎02-02-2013

Re: About Vodafone email closure

by Community Manager Community Manager
Message 281 of 289 (700 Views)

@james_

No systems issues, just re-submitted email addresses where individuals have had problems.

Channel Manager, Help & Support
Vodafone New Zealand
New Poster
Posts: 1
Registered: ‎19-01-2018

Re: About Vodafone email closure

by writew New Poster
Message 282 of 289 (754 Views)

I had an ihug account but set up gmail and notified Vodafone well before November deadline. Since December emails are not being forwarded to gmail as promised by Vodafone. They were for the first few weeks... then it stopped. Can you please fix this or advise me how to. 

Community Manager
Posts: 2,943
Registered: ‎02-02-2013

Re: About Vodafone email closure

by Community Manager Community Manager
Message 283 of 289 (749 Views)

@writew

 

Can you please message me, click on my name, and provide details, old and new email addresses.

Thanks

Channel Manager, Help & Support
Vodafone New Zealand
Starter Poster
Posts: 2
Registered: ‎09-01-2015

Re: About Vodafone email closure

[ Edited ]
by BronnieThompson Starter Poster
Message 284 of 289 (741 Views)

I set up forwarding from my @clear.net.nz addresses about six months ago. Until the closure of the service I received forwarded emails but since then nada, zilch, nothing, zip, zero, none. What is going on? I've had these email addresses for 20 years and there are a lot of subscriptions I've managed through them, so it's taking time to change them over - I need access!!!!

Community Manager
Posts: 2,943
Registered: ‎02-02-2013

Re: About Vodafone email closure

by Community Manager Community Manager
Message 285 of 289 (732 Views)
Thanks for your post. Did you set it up yourself or use the link and form we sent out in September? Send me the details of old and new and I'll get them checked asap.
Channel Manager, Help & Support
Vodafone New Zealand
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New Poster
Posts: 1
Registered: ‎27-01-2018

Re: About Vodafone email closure

[ Edited ]
by JaneBailey New Poster
Message 286 of 289 (673 Views)

Just realised I didn't forward my minor email accounts - <removed> and <removed>

Is there any way to sort this out now?

Thanks

Jane

 

Community Manager
Posts: 2,943
Registered: ‎02-02-2013

Re: About Vodafone email closure

by Community Manager Community Manager
Message 287 of 289 (653 Views)

@JaneBailey

 

Message me with details of the old and new emails and I'll get them sorted out.

 

Cheers

Channel Manager, Help & Support
Vodafone New Zealand
New Poster
Posts: 1
Registered: ‎08-02-2018

Re: About Vodafone email closure

by gjgnz New Poster
Message 288 of 289 (604 Views)

I had an ihug email address which was part of my mother's Vodafone account (had it since I was a child). I set up auto-forwarding to my new gmail account before November 30th and everything was working fine. She moved house and closed her Vodafone broadband account at the end of January and now the auto-forwarding has stopped. She was assured that it would continue.

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Community Manager
Posts: 2,943
Registered: ‎02-02-2013

Re: About Vodafone email closure

by Community Manager Community Manager
Message 289 of 289 (602 Views)

@gjgnz

Apologies, no if the services are cancelled then the email would be too.

Channel Manager, Help & Support
Vodafone New Zealand
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