30-12-2017 12:53 PM
hi have changed my webmail account to gmail.com but don't no how to get in
03-01-2018 03:55 PM
Hi. Our emails seem to have stopped been redirected from our old clear.net address as of 1st Jan 2018. Please advise why
Thanks
03-01-2018 10:17 PM
04-01-2018 03:17 PM
I had a vodafone.co.nz email account.
I was aware this was closing down, thats not an issue and I managed to set up the redirection of any future emails received.
I did not use outlook on my laptop to access these emails, but purely on the email app on my phone (and logged into the web every now and then when required).
Now. My issue is. My phone was stolen and I havent been able to locate it. Thus me no longer being able to access my old email address an any old emails that were in there as a result.
Ive been pulling my hair out ringing the call centre who all give me different answers, I just want the right one and am hoping you can give that to me.
Can someone re-activate the email for me, so that I can then access those emails and FWD them to my new email address? Or even FWD them for me? Anything? There are a few important emails in there that I urgently need and am struggling to believe that there is no way I can get them out.
Please help!
04-01-2018 04:56 PM
What was the service your emails were forwarded to? Re-activating your Vodafone email address won't provide you with the emails you've missed as, since 30 November, they would have been automatically forwarded through with no record on the Vodafone server.
05-01-2018 02:29 PM
Hi,
One of my Clearnet eamil addresses, which has been forarding successfully sinnce November 2017, has stopped working and is rejecting emails. email address is desktop.focus@clear.net.nz. Diagnostic information received by my email server when sending a test message.:
Diagnostic information for administrators:
Generating server: SY3AUS01HT012.mail.protection.outlook.com
Receiving server: SY3AUS01HT012.eop-AUS01.prod.protection.outlook.com
desktop.focus@clear.net.nz
1/5/2018 1:10:32 AM - Server at SY3AUS01HT012.eop-AUS01.prod.protection.outlook.com returned '550 5.4.317 Message expired, cannot connect to remote server(554 <ee5eae19a099.vfmail.iqhive.com> Service denied, closing transmission channel)'
1/5/2018 1:08:53 AM - Server at clear.net.nz (203.118.158.229) returned '450 4.4.317 Cannot connect to remote server [Message=554 <ee5eae19a099.vfmail.iqhive.com> Service denied, closing transmission channel] [LastAttemptedServerName=clear.net.nz] [LastAttemptedIP=203.118.158.229:25] [SY3AUS01FT003.eop-AUS01.prod.protection.outlook.com](554 <ee5eae19a099.vfmail.iqhive.com> Service denied, closing transmission channel)'
Original message headers:
Received: from SY3AUS01FT005.eop-AUS01.prod.protection.outlook.com (10.152.234.60) by SY3AUS01HT012.eop-AUS01.prod.protection.outlook.com (10.152.234.72) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384_P384) id 15.20.345.12; Wed, 3 Jan 2018 01:04:35 +0000Received: from ME2PR01MB2498.ausprd01.prod.outlook.com (10.152.234.52) by SY3AUS01FT005.mail.protection.outlook.com (10.152.234.107) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256_P256) id 15.20.345.12 via Frontend Transport; Wed, 3 Jan 2018 01:04:35 +0000Received: from ME2PR01MB2498.ausprd01.prod.outlook.com ([fe80::adc3:35e2:44dd:cc3c]) by ME2PR01MB2498.ausprd01.prod.outlook.com ([fe80::adc3:35e2:44dd:cc3c%13]) with mapi id 15.20.0366.009; Wed, 3 Jan 2018 01:04:35 +0000From: Gary Bridgman <focus.group@outlook.co.nz>To: "desktop.focus@clear.net.nz" <desktop.focus@clear.net.nz>Subject: Test MessageThread-Topic: Test MessageThread-Index: AdOELtMYr6sx63reR76oW/6NNG2iJA==Date: Wed, 3 Jan 2018 01:04:35 +0000Message-ID: <ME2PR01MB2498C3450391FB69C506377CB61E0@ME2PR01MB2498.ausprd01.prod.outlook.com>Accept-Language: en-NZ, en-USContent-Language: en-USX-MS-Has-Attach:X-MS-TNEF-Correlator:x-incomingtopheadermarker: OriginalChecksum:F620235036ED46D30B667256DEDCEFE153F86DADFC2133D804B69BD08A003FF0;UpperCasedChecksum:0812DD6F0764EDFEBE6090181F04B0A9947F75F2D6A348526894247E2DAFFB94;SizeAsReceived:6787;Count:43x-tmn: [y4LFuXQhMR1ZqVeOwQxzmJLTtn2SVvzz]x-ms-publictraffictype: Emailx-microsoft-exchange-diagnostics: 1;SY3AUS01HT012;6:gIi6PljzY0tCA0RpNDuUxZP1+aI0e9DHccSepiaeGIyzh5+AQ0xPtE49Aue3ixzqMVahE/N9pvyDKPch5RCPOZRze+Oln1PqDQDZVDXJBgRaAtEXIpMsAnIPz5BK0gp/EJ/rkIpNeTrY937kC2NbFj5frnBMizdKtllhBsZgBX68zsai7VwljZ/ifz8744a+aTMyle7LsU9LWM3W+ugctOS7TL/lXe1+qrEckYErjw/JhAAbKm9xOi9g+Q030z+IrTTYZROTDhBzFFV/5+GVLPpFmCkhnfSwFwk6+WX8AQOssMHUY9LZJOhq57NPCWrMFqa87yDPcMfFa8bMvtM5GUT4E1OH/Iiecbb9WM2GOJk=;51HK5lUg4r+v80OhRJieZVZFE0oL/jlx7oBpbmcAZlKbheaYxV1i4gR9v+FdmmuqOnPhnSm2JS91DzglyX4W5lG5KeUI/lmCMqXEiwlvbkdOPUGEuwzmQ3t+Svpc1rBKZQHLq+hOUgHHhxpstisgXyCd+o2nViNar+215Cxlf3s=;24:0MghfynE8HpFW4Jjpk7Xx3YMKZuHrIJeM8/1sfMZDK4s18Gw25q0Ng4vVSpZIuSYczAgZOJhPvnVnPh6t0NF72ZW2LeoH5ciq417bDYA1sw=;7:zcQizD5hYAd9iAuvTpThPzN0ndXYG3X5Ahmpc+lacw3kvsuLEOZenMItf8fp4US/4+IA3M5+FprzmsWR/C+ywSQwb2lr8NhBjrMGSeWEbFlxgL746GQDYdcPcnfSJxLS+OeHf90Ykhesa4eYX0t+ZwGn9IBYnSlCNldjcuPT59qp/R2QV8tuoHoeOJvtUV4YW0iaPeOgIaonf1QhifXnTOCjjjPNrSZUpb8sT5ysxa+K3fUT1CyQfbQVp2g/DlpQx-incomingheadercount: 43x-eopattributedmessage: 0x-microsoft-antispam: UriScan:;BCL:0;PCL:0;RULEID
201702061074)(5061506573)(5061507331)(1603103135)(2017031320274)(2017031324274)(2017031323274)(2017031322404)(1603101448)(1601125374)(1701031045);SRVR
Y3AUS01HT012;x-ms-traffictypediagnostic: SY3AUS01HT012:x-ms-office365-filtering-correlation-id: dbe3d435-7a62-4c8b-ece2-08d55245f4a8x-exchange-antispam-report-cfa-test: BCL:0;PCL:0;RULEID
444000031);SRVR
Y3AUS01HT012;BCL:0;PCL:0;RULEID
100000803101)(100110400095);SRVR
Y3AUS01HT012;x-forefront-prvs: 0541031FF6x-forefront-antispam-report: SFV:NSPM;SFS
7070007)(98901004);DIR
UT;SFP:1901;SCL:1;SRVR
Y3AUS01HT012;H:ME2PR01MB2498.ausprd01.prod.outlook.com;FPR:;SPF:None;LANG:;spamdiagnosticoutput: 1:99spamdiagnosticmetadata: NSPMContent-Type: multipart/alternative; boundary="_000_ME2PR01MB2498C3450391FB69C506377CB61E0ME2PR01MB2498ausp_"MIME-Version: 1.0X-OriginatorOrg: outlook.comX-MS-Exchange-CrossTenant-Network-Message-Id: dbe3d435-7a62-4c8b-ece2-08d55245f4a8X-MS-Exchange-CrossTenant-originalarrivaltime: 03 Jan 2018 01:04:35.2944 (UTC)X-MS-Exchange-CrossTenant-fromentityheader: InternetX-MS-Exchange-CrossTenant-id: 84df9e7f-e9f6-40af-b435-aaaaaaaaaaaaX-MS-Exchange-Transport-CrossTenantHeadersStamped: SY3AUS01HT012
Maybe it has been disabled by your email forwarding provider for some reason? If so can we get it re-emabled?
Thanks
06-01-2018 11:40 AM
I will check with the email team about your address, apologies for the inconvenience.
13-01-2018 08:09 AM
Hi.
I have a pair of Clearnet email addresses that only sporadically forward to the new address (1 out of 8 test emails have been delivered). There are a number of posts on this forum reporting similar issues. Do we know what's going on? Could somebody from Vodafone please post an update and, ideally, fix it?
Cheers,
James
15-01-2018 10:21 AM
The issue is marked as resolved, are you still having issues?
C
23-01-2018 06:48 AM
Fixed for me thanks Mike. 6/6 test emails sent over the last week have been received.
What was the issue?
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