07-10-2017 10:44 AM
Thanks for your post Grahame.
With regards to your address book, you will need to copy your contacts out of Clear before 30 November. It is a bit fiddly but we have step-by-step instructions here. Your inbox and outbox will remain available until the end of November but as with your contacts, my best advice is if you want to keep those emails then copying them into your new email acccount is best. Your Outlook account will be able to import your inbox automatically. However, I don't believe it will copy your outbox and so each of those would need to be forwarded one by one, which is not great, sorry.
Here to help if you need more.
08-10-2017 11:59 AM
A three-word negative answer to Bartman35, and nothing at all to Beavoir, both of whom make a very pertinent point. How do you justify this position?
08-10-2017 02:55 PM
Thanks for your post and apologies for the delay in replying.
Could you message me with your details - email address and I'll ask my colleagues what else we can do.
08-10-2017 02:58 PM
Thanks for your post. I wasn't aware of taking a position other than trying to help folks through what is a tricky change.
08-10-2017 04:07 PM
OK, OK .... the question Bartman35, Beavoir and I all had@ is evidently outside your terms of reference.
So could you pass it on to someone who is prepared to answer it, and justify Vodafone's taking the same money for doing less?
@ (For the benefit of those who haven't read earlier posts, it was: since Vodafone is effectively reducing its level of broadband service by discontinuing its email facilities, will it be reducing its charges for that service? Answer, according to a previous post by Mr Hales, is: no, it won't.)
08-10-2017 07:28 PM
I was formally on Clearnet but have now switched to Gmail and opted to have Clearnet mail forwarded. At first for a week or so it went very well and I was getting no spam. However now I notice that in in the couple of weeks or so, it appears that the forwarding system from my old email address has no spam filter whatsoever so that spam that used to go into the spam folder at Clearnet online and stay there is now coming through to gmail. Is that what is going to happen, at least until closure date of 30 November?
09-10-2017 10:18 AM
I agree with JohnCKapiti & others who've received the same pathetic responce. The best advice I can give is for everybody to look for an ISP like Slingshot who are both cheaper & supply "free" email addresses to customers. I plan on saving over $30 per month by using them.
09-10-2017 12:07 PM
Inbound and outbound emails are going through filters ad so spam shouldn't be going through. The forwarding service will continue post 30 November - that's just the deadline to set up forwarding.
09-10-2017 12:33 PM
All the rubbish email that used to go into the Clearnet webmail spam folder is coming through into my gmail account (and then going into the Gmail Spam folder). Is that what is supposed to be happening? It's about 40 or 50 emails a day.
09-10-2017 01:57 PM
No, our filters should be picking those up. I'll check in the email team.
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