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About Vodafone email closure

Starter Poster
Posts: 2
Registered: ‎07-08-2010

Re: About Vodafone email closure

by Zonkipoo Starter Poster
Message 151 of 191 (276 Views)

Will I need to pay any termination charges if I take the closure of my ihug e-mail service as an opportunity to move to a more reliable provider?

Community Manager
Posts: 1,768
Registered: ‎02-02-2013

Re: About Vodafone email closure

by Community Manager Community Manager
Message 152 of 191 (257 Views)

@Zonkipoo

Depends on whether you're still in contract. Give us a call on 0800 438 448 and we can check.

Channel Manager, Help & Support
Vodafone New Zealand
Contributor
Posts: 66
Registered: ‎14-05-2009

Re: About Vodafone email closure

by Contributor Wizardmaster Contributor
Message 153 of 191 (241 Views)

@MikeHales,  Yes, I am....  Because I request for holder my email register for $10/mth,  since 29 years account.     So I heard that Closure Email Service,    I ask Vodafone

Since VF setup a product included a email storage.  Now, VF will remove a Email Storage server.   But Customer rather their own privacy within NZ email system,  They don't want free a GMAIL or OUTLOOK.com outside from NZ server.

Will Vodafone give $10 off a month for removed email storage from customer account bought a product package was include email ?

 

or customer will change other ISP service.

 

Mike

New Poster
Posts: 1
Registered: ‎01-10-2017

Re: About Vodafone email closure

[ Edited ]
by Littlebottlers1 New Poster
Message 154 of 191 (231 Views)

I,Ve transferred my [hidden] to [hidden] as requested but now don't receive any emails on either our do I confirm the gmail address is the correct forwarding address?

 

Posted from Apple iPad
Starter Poster
Posts: 2
Registered: ‎01-10-2017

Re: About Vodafone email closure

by switchover Starter Poster
Message 155 of 191 (223 Views)

Signing up to this forum is ridiculous - every time I chose a username, I had to select the stupid images to prove I wasn't a robot, then got told my username was invalid, rather than being told before I proceeded. I guess I should have guessed that disgruntled was already taken!

Highlighted
Starter Poster
Posts: 2
Registered: ‎01-10-2017

Re: About Vodafone email closure

by switchover Starter Poster
Message 156 of 191 (216 Views)

Okay, so in the posts you say (extremely bluntly) that your fees will not be lowered despite a drop in service. How about some sort of compensation for my time? I need to update all my contacts, change various logins, clean out my email - we're talking several hours to do this. I would leave vodafone, but you conveniently locked us in for a year  just before this announcement, so I have no choice. Do you expect customers to stay with you????

Community Manager
Posts: 1,768
Registered: ‎02-02-2013

Re: About Vodafone email closure

by Community Manager Community Manager
Message 157 of 191 (177 Views)

@switchover

We are very sorry for the inconvenience caused to customers and the decision wasn't taken lightly. We will do everything we can to make the transition as smooth as possible.

Channel Manager, Help & Support
Vodafone New Zealand
Contributor
Posts: 66
Registered: ‎14-05-2009

Re: About Vodafone email closure

by Contributor Wizardmaster Contributor
Message 158 of 191 (160 Views)

@MikeHales

 

No Answer yet ??   from my question.      I think and believe that VF are scare about loss finance.

 

Mike

Community Manager
Posts: 1,768
Registered: ‎02-02-2013

Re: About Vodafone email closure

by Community Manager Community Manager
Message 159 of 191 (156 Views)

@Wizardmaster

Will we discount broadband pricing because of email closure, no.

Channel Manager, Help & Support
Vodafone New Zealand
Starter Poster
Posts: 10
Registered: ‎17-08-2017

Re: About Vodafone email closure

by madwithvodafone Starter Poster
Message 160 of 191 (152 Views)

OMG VF, get your act together. No wonder people are leaving in droves.

 

Tony, If you would like help to get you domain name setup elsewhere than a VF please let me know.

It is appaling what VF have done. My business would be over if I treated my customers like they are treating you.

 

Regards

Graeme

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