30-09-2017 01:21 PM
Will I need to pay any termination charges if I take the closure of my ihug e-mail service as an opportunity to move to a more reliable provider?
30-09-2017 07:56 PM
Depends on whether you're still in contract. Give us a call on 0800 438 448 and we can check.
01-10-2017 07:54 AM
@MikeHales, Yes, I am.... Because I request for holder my email register for $10/mth, since 29 years account. So I heard that Closure Email Service, I ask Vodafone
Since VF setup a product included a email storage. Now, VF will remove a Email Storage server. But Customer rather their own privacy within NZ email system, They don't want free a GMAIL or OUTLOOK.com outside from NZ server.
Will Vodafone give $10 off a month for removed email storage from customer account bought a product package was include email ?
or customer will change other ISP service.
01-10-2017 09:59 AM last edited 04-10-2017 10:24 AM by MichaelC
I,Ve transferred my
[hidden] to [hidden] as requested but now don't receive any emails on either our do I confirm the gmail address is the correct forwarding address?
01-10-2017 10:47 AM
Signing up to this forum is ridiculous - every time I chose a username, I had to select the stupid images to prove I wasn't a robot, then got told my username was invalid, rather than being told before I proceeded. I guess I should have guessed that disgruntled was already taken!
01-10-2017 10:51 AM
Okay, so in the posts you say (extremely bluntly) that your fees will not be lowered despite a drop in service. How about some sort of compensation for my time? I need to update all my contacts, change various logins, clean out my email - we're talking several hours to do this. I would leave vodafone, but you conveniently locked us in for a year just before this announcement, so I have no choice. Do you expect customers to stay with you????
02-10-2017 10:35 AM
We are very sorry for the inconvenience caused to customers and the decision wasn't taken lightly. We will do everything we can to make the transition as smooth as possible.
02-10-2017 01:09 PM
Will we discount broadband pricing because of email closure, no.
02-10-2017 01:26 PM
OMG VF, get your act together. No wonder people are leaving in droves.
Tony, If you would like help to get you domain name setup elsewhere than a VF please let me know.
It is appaling what VF have done. My business would be over if I treated my customers like they are treating you.
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