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About Vodafone email closure

Starter Poster
Posts: 3
Registered: ‎09-09-2017

Re: Questions about Vodafone email closure

by ParadiseLost Starter Poster
Message 21 of 266 (7,277 Views)

Hi, I'm a paradise.net.nz email customer. Following Friday's news I'm swapping over this weekend to an Outlook account. I received a txt yesterday from Vodafone telling me that if I'm a vodafone.net.nz customer I'll be receiving "an important email" with "all the info you need, including...unique link to set up auto forwarding". 

 

So - Vodafone - can you now send me that email as a paradise customer? I'd like to get this auto-forwarding set up as soon as possible. Thanks in advance for getting on with this in a timely and efficient way.

Community Manager
Posts: 2,125
Registered: ‎02-02-2013

Re: Questions about Vodafone email closure

by Community Manager Community Manager
Message 22 of 266 (7,218 Views)

@ParadiseLost

 

You should have received your email by now, could you please check your spam folder in case it's accidentally ended up there.

Channel Manager, Help & Support
Vodafone New Zealand
Starter Poster
Posts: 14
Registered: ‎08-09-2017

Re: Questions about Vodafone email closure

by kay11a Starter Poster
Message 23 of 266 (7,182 Views)

I'm also a paradise customer and have not received an email yet.

Starter Poster
Posts: 2
Registered: ‎01-04-2016

Re: Questions about Vodafone email closure

[ Edited ]
by Beauvoir Starter Poster
Message 24 of 266 (7,272 Views)

With the lose of the Vodafone email service, will Vodafone be reflected this in our monthly costs as it has diminished the services we signed up for.

Why did not NZ Vodafone keep up to date with there infrastructure like other countries do.

Google email and Outlook are poor substitute that I have found cause further issues and spam.

Regular Poster
Posts: 23
Registered: ‎13-08-2017

Re: Questions about Vodafone email closure

by Regular Poster rotospotz Regular Poster
Message 25 of 266 (448 Views)

They have just informed me "

Regarding your question about whether we should be reducing the price of our packages; Vodafone market and sell fixed broadband and mobile connectivity. Email is not part of our core offering. However, we are entitled to withdraw a service if we provide adequate notice to do so, and this is covered in the terms that govern our agreement.

 

Vodafone have opted to continue to service our email base with auto-forwarding so there is no need for customers to proactively advise their contacts of their new address - they just won't be accessing their email through our older inbox anymore.

 

In light of the above, we are not moving to reduce monthly charges based on the changes to our email service.

"

It's interesting to note that emails from Vodafone staff are hilited in Thunderbird as Possible Scams!!!!

Highlighted
Starter Poster
Posts: 4
Registered: ‎17-09-2017

Re: Questions about Vodafone email closure

by janettheresa Starter Poster
Message 26 of 266 (667 Views)

I certainly won't be accepting Vodafone's forwarding email service because they will only forward on spam if their email service as antiquated as they say. 

Community Manager
Posts: 2,125
Registered: ‎02-02-2013

Re: Questions about Vodafone email closure

by Community Manager Community Manager
Message 27 of 266 (7,161 Views)
Apologies, should be with you by tomorrow am, please do check spam filter in case.
Channel Manager, Help & Support
Vodafone New Zealand
Posted from Apple iPhone
Starter Poster
Posts: 3
Registered: ‎09-09-2017

Re: Questions about Vodafone email closure

by ParadiseLost Starter Poster
Message 28 of 266 (1,343 Views)

Thanks Mike - not with me yet but will check later in the morning.

Starter Poster
Posts: 14
Registered: ‎08-09-2017

Re: Questions about Vodafone email closure

by kay11a Starter Poster
Message 29 of 266 (1,009 Views)

Still nothing received. 

Starter Poster
Posts: 6
Registered: ‎10-09-2017

Re: Questions about Vodafone email closure

by richardb Starter Poster
Message 30 of 266 (7,053 Views)

Hi - I have 1 account, but 3 email identities in Paradise. What arrangements are in place to set up autoforward for all 3 identities?

 

Thanks

Richardb

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