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About Vodafone email closure

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Community Manager
Posts: 1,693
Registered: ‎02-02-2013

About Vodafone email closure

[ Edited ]
by Community Manager Community Manager
Message 1 of 130 (2,835 Views)

Following the announcement of Vodafone closing its email services on 30 November 2017, I'm sure there will be questions. So please review the FAQs listed below and feel free to post any additional questions to this thread and I will get an answer for each of them. 

 

 

Update

  • All notice emails sent, if you've not received one, please check spam folder as below.
  • Not set up forwarding? Email reminders with your personalised link have been sent on 15 Sept.

 

Not received an email about forwarding your Vodafone email?

Please go into the webmail version of your service and check your spam folder - if you get your email through software on your computer, your local spam folder on your PC won't have received it.

 

Vodafone webmail | Paradise webmail | Clearnet webmail

 

 

FAQs

More email FAQs >

Channel Manager, Help & Support
Vodafone New Zealand
Starter Poster
Posts: 2
Registered: ‎09-09-2017

Re: Questions about Vodafone email closure

by Smiler Starter Poster
Message 2 of 130 (2,757 Views)

WXC or Xnet have not been mentioned as part of the e-mail shut down.  I have an xnet address but need to know if I can use it?

 

Will we receive a reduction in our internet charges as we will not be "Supporting" extra staff to help with e-mail issues.

 

Food for thought.

New Poster
Posts: 1
Registered: ‎09-09-2017

Re: Questions about Vodafone email closure

by bartman35nz New Poster
Message 3 of 130 (2,735 Views)

Seeing as how this is a service we are paying for are the plans going to get any cheaper?

Or are we going to be paying the same for less.

Starter Poster
Posts: 3
Registered: ‎09-09-2017

Re: Questions about Vodafone email closure

by ParadiseLost Starter Poster
Message 4 of 130 (2,672 Views)

Hi, I'm a paradise.net.nz email customer. Following Friday's news I'm swapping over this weekend to an Outlook account. I received a txt yesterday from Vodafone telling me that if I'm a vodafone.net.nz customer I'll be receiving "an important email" with "all the info you need, including...unique link to set up auto forwarding". 

 

So - Vodafone - can you now send me that email as a paradise customer? I'd like to get this auto-forwarding set up as soon as possible. Thanks in advance for getting on with this in a timely and efficient way.

Starter Poster
Posts: 2
Registered: ‎01-04-2016

Re: Questions about Vodafone email closure

[ Edited ]
by Beauvoir Starter Poster
Message 5 of 130 (2,667 Views)

With the lose of the Vodafone email service, will Vodafone be reflected this in our monthly costs as it has diminished the services we signed up for.

Why did not NZ Vodafone keep up to date with there infrastructure like other countries do.

Google email and Outlook are poor substitute that I have found cause further issues and spam.

Community Manager
Posts: 1,693
Registered: ‎02-02-2013

Re: Questions about Vodafone email closure

by Community Manager Community Manager
Message 6 of 130 (2,620 Views)

@bartman35nz @Smiler

 

Prices - no change.

Xnet etc not affected by this.

Channel Manager, Help & Support
Vodafone New Zealand
Community Manager
Posts: 1,693
Registered: ‎02-02-2013

Re: Questions about Vodafone email closure

by Community Manager Community Manager
Message 7 of 130 (2,613 Views)

@ParadiseLost

 

You should have received your email by now, could you please check your spam folder in case it's accidentally ended up there.

Channel Manager, Help & Support
Vodafone New Zealand
Starter Poster
Posts: 6
Registered: ‎08-09-2017

Re: Questions about Vodafone email closure

by kay11a Starter Poster
Message 8 of 130 (2,577 Views)

I'm also a paradise customer and have not received an email yet.

Community Manager
Posts: 1,693
Registered: ‎02-02-2013

Re: Questions about Vodafone email closure

by Community Manager Community Manager
Message 9 of 130 (2,556 Views)
Apologies, should be with you by tomorrow am, please do check spam filter in case.
Channel Manager, Help & Support
Vodafone New Zealand
Posted from Apple iPhone
Starter Poster
Posts: 6
Registered: ‎10-09-2017

Re: Questions about Vodafone email closure

by richardb Starter Poster
Message 10 of 130 (2,448 Views)

Hi - I have 1 account, but 3 email identities in Paradise. What arrangements are in place to set up autoforward for all 3 identities?

 

Thanks

Richardb

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