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80GB RBI product is now uncompetitive

Starter Poster
Posts: 6
Registered: ‎28-09-2016

80GB RBI product is now uncompetitive

by nzdrew Starter Poster
Message 1 of 10 (539 Views)

Vodafone need to update their RBI proposition.

 

  • Spark are now offering 120GB for $95.99 - 50% more data for about the same price
  • Skinny are now offering 100GB for $52 - 25% more data for half the price

Both are 4g where available.

 

I accept that unlimited is impractical on a the mobile network, but Vodafone to be at least match the market.

 

Starter Poster
Posts: 8
Registered: ‎07-12-2016

Re: 80GB RBI product is now uncompetitive

by gavin1 Starter Poster
Message 2 of 10 (530 Views)

Just posting this in here also as it is relevant to the original thread Authors post.

 

Hi Vodafone,

I am an existing Vodafone customer with my home line, internet, and also an on account mobile. I am wanting to know why you can't offer me a competitive wireless rural broadband package that competes well with what several other company's are offering?

 

Currently you are offering 80gig of data for the same price your competitors are offering 120gig (Spark) or 170gig (Farmside). And apparently ( after having finally got thru to your "retention's" team) you are not able to offer any sweeteners to resolve this issue and retain customers like me who expect a competitive deal.

 

So that is my first and most urgent question. However, after having attempted to get answers for this via your phone support I now have a few other questions I'd really like answers for too. These are numbered 1 to 5 as follows:

 

1/ Why do I keep getting disconnected when I call either your sales line or your "rural broadband specialist" number? Three times this has happened this morning while listening to your on hold music (before I have even got to talk to one of your staff).

 

2/ Why is that when I persevere and do finally actually manage to get thru to one of your staff they are just about always not in the department that the number I called was supposed to be for?

 

3/ Why is it that when your staff try to put me thru to the correct department I just about always get put thru to the incorrect department or disconneted?

 

4/ Do you realize how ironic and bad it looks that a company that is supposed to specialize in communications apparently can't even get their own phone lines ( and staff) to operate correctly

 

5/ Why on earth would an existing customer stay with Vodafone in light of everything written above?

 

Please don't think I'm just trying to be smart or negative here. Because while you probably don't appreciate what I have written I am actually doing you a favour in taking the time to write and bring all this to your attention. And I'm genuinely looking for a reason to stay with Vodafone so that I don't have to go thru the hassles associated with changing my provider. But frankly (at this stage at least) I'm not seeing anything other than not having to change my email address. Please respond.

 

Yours sincerely

gavin mcewen

Starter Poster
Posts: 8
Registered: ‎07-12-2016

Re: 80GB RBI product is now uncompetitive

by gavin1 Starter Poster
Message 3 of 10 (529 Views)

Don't forget Farmside. They are offering 120gig plus 50gig of additional off peak data (total 170gig) for the same price as vodafones 80gig.  And just to clarify - this is wireless broadband, not the Farmside satelite product

 

Apparently Farmside are a vodafone reseller of this wireless RBI, and use the exact same vodafone towers etc. So there is no excuse for vodafone not being able to offer the same deal.

Starter Poster
Posts: 6
Registered: ‎28-09-2016

Re: 80GB RBI product is now uncompetitive

by nzdrew Starter Poster
Message 4 of 10 (524 Views)

Thanks for that.  Now that the family have discovered Netflix and Spotify the data cap is getting hammered!

Frequent Poster
Posts: 32
Registered: ‎08-06-2013

Re: 80GB RBI product is now uncompetitive

by Frequent Poster magnolia7 Frequent Poster
Message 5 of 10 (506 Views)

I rung vodafone today to ask when they are increasing their data caps.

They said they have a package in the pipeline.

I said I might switch to spark because I had been with vodafone for more than 2'years  and my contract was up.

It was then I found out that a year ago when my old 3g modem was giving trouble and they up graded me to a new 4G modem they also signed me up to a new 24 month contract.

I was very annoyed because under my contract I was entitled to one new modem up grade.

And they were not installing the old 3g modems any more so would not have replaced with same anyway in a 4G area.

Apparently going onto the 4G network required a new contract

So I am stuck with them so they had better come out with a good package soon 

Posted from Huawei M2-801W
Starter Poster
Posts: 6
Registered: ‎28-09-2016

Re: 80GB RBI product is now uncompetitive

by nzdrew Starter Poster
Message 6 of 10 (453 Views)

So I checked Farmside, who are owned by Vodafone and use the same network.  120GB for $99.99 per month plus 50GB off peak!  It seems ironic that their own subsidiary can do better than the owner.  Just need to confirm the early termination charges to see if it's worth moving yet.

Starter Poster
Posts: 8
Registered: ‎07-12-2016

Re: 80GB RBI product is now uncompetitive

by gavin1 Starter Poster
Message 7 of 10 (440 Views)

Hi there, yes we had a cardboard cutout promo placed in out letterbox with this offer from farmside.

 

Please have a look at my thread because I have just posed the response I received (via email) from Vodafone about this.  I emailed them yesterday the same as what I posted in here. I think you will be very interested in the last point!

 

 

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Ninja Adept
Posts: 997
Registered: ‎19-10-2014

Re: 80GB RBI product is now uncompetitive

by Ninja Adept Ninja Adept Ninja Adept
Message 8 of 10 (431 Views)

Hi All,

 

I would suggest taking a look at our website tomorrow for some new info regarding RBI Plans. Not much more I can say at this point.

 

Thanks

 

Lucas

I work in the Mobile On Account and Mobile Technical Support team. I volunteer my time on the Community.
Starter Poster
Posts: 6
Registered: ‎28-09-2016

Re: 80GB RBI product is now uncompetitive

by nzdrew Starter Poster
Message 9 of 10 (374 Views)

Great to see Lucas.  Do you know if our plans will automatically adjust?  Cheers, Drew

Staff
Posts: 369
Registered: ‎30-08-2016

Re: 80GB RBI product is now uncompetitive

by Staff sams Staff
Message 10 of 10 (347 Views)

@nzdrew

 

Yes, all current 80gb plans will be automatically upgraded to 120gb on their next plan renewal date.

- Sam

I work for Vodafone, supporting our mobile and fixed customers, and volunteer my time on the community.

PM = Private Message. Click on my name to send me a message.
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