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1 year wait for fibre install in Devonport

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Posts: 1
Registered: ‎22-05-2017

1 year wait for fibre install in Devonport

by jasin New Poster
Message 1 of 2 (192 Views)

Hi 

 

Not really sure who to contact, but I have had at least 10 phone calls to Vodafone regarding fibre installation to my property in Devonport.

 

I have had 5 different contractors from Chorus who have all turned up, attempted to make a start & then disappeared. 

 

My initial date for installation was May 2016 (after fibre had been put down our street earlier the previous year).

 

Everytime Chorus has rung to arrange a time, I have taken time off work to meet them, discussing options etc.(3 times I have signed the same authorisation for the work to be done) There is a footpath to cross. But I'm sure not a first for them!

 

As of today I have a supposed install date of mid June this year....over 12 months later..

 

All of my immediate neighbours have since been connected, some who signed up after me.

 

I feel this is becoming an absolute joke as nobody seems to give a toss!

 

Short of switching service providers & starting this whole drama again, I'm not sure who to speak to to get some action.

 

To me it seems Chorus is a circus & only want the easy jobs,

 

Thanks for your time

Jason

Community Manager
Posts: 1,689
Registered: ‎02-02-2013

Re: 1 year wait for fibre install in Devonport

by Community Manager Community Manager
Message 2 of 2 (177 Views)

@jasin

 

Thanks for your post - really sorry about that. Please message me, click on my name, with any and all details and I will chase up from this side to get you some news/action.

Channel Manager, Help & Support
Vodafone New Zealand
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