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privacy protection password

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Posts: 6
Registered: ‎06-02-2018

privacy protection password

by kstar Starter Poster
Message 1 of 3 (380 Views)

 I have a phone that takes 2 sims, after a few months I put in a 2nd sim and it came up enter privacy protection password, I don't know what this is really. I've researched it and I don't know the password but regardless what I've read says I need to put those 2 sims back in to do it but I've lost 1 and the other I had a different number put on it so I can't do that, how do I get rid of it?? its a haweel h1

Posted from Vodafone 895n
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Vodafone Ninja
Posts: 408
Registered: ‎21-07-2015

Re: privacy protection password

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 3 (336 Views)

Hi,

 

We are not aware of such password, you would be best to get in touch with the manufacturer of the device so they're able to assist you.

 

Thanks,

Hamish

 

Starter Poster
Posts: 6
Registered: ‎06-02-2018

Re: privacy protection password

by kstar Starter Poster
Message 3 of 3 (201 Views)
i did, after 4 hours on the phone I've been into Vodafone twice, was told to factory reset the device an that would fix it, so when i went back in to show them it hadnt worked all they could so was shrug an say they didn't know what to do
Posted from Samsung SM-J111M
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