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not receiving verification texts on galaxy s9+

New Poster
Posts: 1
Registered: ‎27-03-2018

not receiving verification texts on galaxy s9+

by deej6989 New Poster
Message 1 of 3 (795 Views)

New to vodafone mobile network and samsung/android phones.

 

Bought the new galaxy s9+ yesterday and had my cell phone number transferred over from a different provider. This was activated this morning and whilst going through the various setups/logins for multiple apps, each time I ask to have a verification code text to my cell phone number, I do not receive anything.

 

Other calls and texts come through from normal cell phone numbers but not the shorter verification senders.

 

Is this an issue with the samsung or vodafone?

 

Any help would be appreciated.

 

Cheers

Community Manager
Posts: 3,074
Registered: ‎02-02-2013

Re: not receiving verification texts on galaxy s9+

by Community Manager Community Manager
Message 2 of 3 (752 Views)

@deej6989

Welcome and thanks for your post.

Still an issue?

m

Channel Manager, Help & Support
Vodafone New Zealand
Vodafone Ninja
Posts: 604
Registered: ‎30-08-2016

Re: not receiving verification texts on galaxy s9+

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 3 of 3 (725 Views)

Sounds like the vendors sending the verification SMS to you haven't updated their routing since your number has ported, hopefully it resolves itself soon if not already, otherwise you may need to contact the company of the app so they can raise it with their SMS vendor. 

- Sam

I work for Vodafone, supporting our mobile and fixed customers, and volunteer my time on the community.

PM = Private Message. Click on my name to send me a message.
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