Reply

Vodafone smart mini 4 stuck after boot, infinite loading circle

Starter Poster
Posts: 2
Registered: ‎10-08-2017

Vodafone smart mini 4 stuck after boot, infinite loading circle

by djguu Starter Poster
Message 1 of 4 (412 Views)

Hello,

 

I have a vodafone smart mini 4 and when i turn it on, after boot, it starts showing an infinite loading circle with the top bar (the one that shows the wifi, hours, etc) showing very blurred in the background and nothing else happens.

 

No background image neither icons/apps, i cant use the phone, it just shows the circle.

 

I would like to save the contents of that phone if it's possible without just hard reseting the phone please.

 

Thank you

 

20746704_1451114571641582_1318775328_o.jpg

Vodafone Ninja
Posts: 107
Registered: ‎07-01-2015

Re: Vodafone smart mini 4 stuck after boot, infinite loading circle

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 4 (383 Views)

Hey there,

 

If you are still having problems, try the following steps.

 

1. POWER OFF your Smart 4 mini phone

2. Remove and replace battery.

3. Press and hold the VOLUME UP and the POWER button together until Recovery menu appears.

4. Press the VOLUME DOWN button to reach WIPE DATA/FACTORY RESET and confirm with the POWER button.

5. Press VOLUME DOWN to reach YES - DELETE ALL USERS DATA with the POWER button.

6. Press the POWER button to confirm Reboot system now.

7. Wait until your reset is completed.

8. Your Smart 4 mini phone has been completely reset to its original factory settings.

 

If this does not work, you will need to take your phone in to a Vodafone retail store to discuss this with a Ninja.

 

NB. This will wipe everything on your phone but will most likely fix the problem.

 

Thanks,

Gareth

Highlighted
Starter Poster
Posts: 2
Registered: ‎10-08-2017

Re: Vodafone smart mini 4 stuck after boot, infinite loading circle

by djguu Starter Poster
Message 3 of 4 (376 Views)

Is there any way to save whats on the phone?

I tried connecting it to my computer but it only gives the connection sound. Cant see the storage of it

Vodafone Ninja
Posts: 384
Registered: ‎21-07-2015

Re: Vodafone smart mini 4 stuck after boot, infinite loading circle

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 4 of 4 (365 Views)

 

Hi @djguu

 

You could try going into Safe Mode by doing these steps mentioned below:

 

  1. Turn off the handset.
  2. Press and hold to On.
  3. When the "Vodafone "logo is displayed, release the key On.
  4. Immediately after releasing the Power key, hold the key Volume down .
  5. Keep holding down the Volume Down key until the phone finishes rebooting.
  6. Release the key Volume down when you see Safe Mode appear in the lower left corner of the screen.

 

Safe mode starts the device without starting any third party applications.

 

Thanks

^Hamish

Stats
  • 3 Replies
  • 17w ago
  • 413 Views
  • 0 Kudos
  • 3 Contributors