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Vodafone Smart Ultra 6 won't do software updates

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Posts: 1
Registered: ‎27-04-2017

Vodafone Smart Ultra 6 won't do software updates

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by madelaine71 New Poster
Message 1 of 8 (650 Views)

As far as I can tell my Vodafone smart ultra 6 has never managed to update the software. It is running VDF-995NB01-UK03c

everytime I try I get the message "Network error please try again later!" 

 

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Vodafone Ninja
Posts: 428
Registered: ‎18-03-2014

Re: Vodafone Smart Ultra 6 won't do software updates

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 8 (612 Views)

Hi @madelaine71,

 

That's a bit strange! Do you get any specific error codes by any chance?

 

Alternatively you can try performing a factory reset on your mobile phone and then set it up as a new phone d try doing the update. Make sure that you back up the phone data before resetting the phone.

Kind regards,
Arif Khan.
Social Media Advisor
Starter Poster
Posts: 6
Registered: ‎18-08-2014

Re: Vodafone Smart Ultra 6 won't do software updates

by RAE1 Starter Poster
Message 3 of 8 (190 Views)

A couple of days ago, I received a NEW phone under warranty repair and the first thing I tried is the software update but I keep getting network error.  Where can I download this update for sd-card?

 

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Starter Poster
Posts: 6
Registered: ‎18-08-2014

Re: Vodafone Smart Ultra 6 won't do software updates

by RAE1 Starter Poster
Message 4 of 8 (153 Views)

PLEASE can I get HELP with my phone? Is my new phone a dud since it won't do the software update for marshmallow?

Senior Contributor
Posts: 420
Registered: ‎03-12-2008

Re: Vodafone Smart Ultra 6 won't do software updates

by Senior Contributor gregmcc Senior Contributor
Message 5 of 8 (148 Views)

Take it back to the store, tell them you would like a replacement as this one seems to have a major defect

Starter Poster
Posts: 6
Registered: ‎18-08-2014

Re: Vodafone Smart Ultra 6 won't do software updates

by RAE1 Starter Poster
Message 6 of 8 (146 Views)

Thank you greg.  What a relief. 

 

After speaking to Warehouse Stationery Tech Services and Vodafone Call Centre, neither could tell me if this was a fault since they had never heard of it before.

 

I will be taking it back to WHS first thing tomorrow morning.  I am hoping it won't take another month like it did to get this replacement phone. *fingers crossed*

Senior Contributor
Posts: 420
Registered: ‎03-12-2008

Re: Vodafone Smart Ultra 6 won't do software updates

by Senior Contributor gregmcc Senior Contributor
Message 7 of 8 (144 Views)

should only be a maximum of 10 working days for a repair turnaround, if you get a replacement (or a repair) turn it on in store to confirm the fault doesn't happen on the replacement or repaired unit.

 

Starter Poster
Posts: 6
Registered: ‎18-08-2014

Re: Vodafone Smart Ultra 6 won't do software updates

by RAE1 Starter Poster
Message 8 of 8 (142 Views)

Great idea!  I'll definitely be doing that.  Thanks.

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