Reply

Updated phone now it doesn't charge

New Poster
Posts: 1
Registered: ‎20-11-2018

Updated phone now it doesn't charge

by Barznack New Poster
Message 1 of 3 (161 Views)

My phone up till this point has been fully functional with no problems. Yesterday I updated it with the smart V8 november update and now it does not charge no matter what its plugged into. The screen just flashes the charge icon on the screen, shows the percentage it has charged (0%) and then goes blank for a few seconds.

 

Another issue I had after the update  was that the recent apps button stopped working. tried restting the phone and that didn't do anything. The phone is flat now anyway so there is nothing more I can do about that.

 

The phone model is the VFD 710

Community Manager
Posts: 3,074
Registered: ‎02-02-2013

Re: Updated phone now it doesn't charge

by Community Manager Community Manager
Message 2 of 3 (95 Views)

@Barznack

Oh dear, not good. Have asked our devices guys for some feedback, will get back to you asap.

m

Channel Manager, Help & Support
Vodafone New Zealand
Community Manager
Posts: 3,074
Registered: ‎02-02-2013

Re: Updated phone now it doesn't charge

by Community Manager Community Manager
Message 3 of 3 (86 Views)

@Barznack

 

OK, checked in and unfortunately sounds like a failed update, which happens from time to time. Pop into your local Vodafone store, if it's less than 2 years old, it will be under warranty and so quickly replaced.

 

Very sorry for the hassle.

 

m

Channel Manager, Help & Support
Vodafone New Zealand
Stats
  • 2 Replies
  • 3w ago
  • 162 Views
  • 0 Kudos
  • 2 Contributors