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My Vodafone App Not Working!

New Poster
Posts: 1
Registered: ‎11-06-2018

My Vodafone App Not Working!

by MarySpeechly New Poster
Message 1 of 7 (886 Views)

Since returning to NZ after using Roaming overseas my Vodafone App always returns message"sorry we can't show you the data for your connection, please try again later". I can see my summary but not my usage.  I get the same message when I use the website but then I can access my usage.  

 

Posted from Apple iPad
Vodafone Ninja
Posts: 433
Registered: ‎21-07-2015

Re: My Vodafone App Not Working!

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 7 (827 Views)

Hi @MarySpeechly

 

Is the App working fine for you now? If not, please get in touch with our call centre on 777 and they'll be able to get this sorted for you.

 

Thanks

^Hamish

Starter Poster
Posts: 8
Registered: ‎18-06-2018

Re: My Vodafone App Not Working!

by JuneNewUser Starter Poster
Message 3 of 7 (808 Views)

Ringing 777 doesn't help.

Customer service gives some lame generic excuse of "we have just started updating the servers, the problem should be fixed soon, We apologies for the inconvenience"

Staff
Posts: 15
Registered: ‎26-02-2018

Re: My Vodafone App Not Working!

[ Edited ]
by Staff turac Staff
Message 4 of 7 (786 Views)

HI! Sorry for inconvenience and I really appreciated your patience. Have you tried to logging out and logging in with your Vodafone app to see the update? If doesn't work, try to uninstall and reinstall the app. Cheers!

Starter Poster
Posts: 8
Registered: ‎18-06-2018

Re: My Vodafone App Not Working!

by JuneNewUser Starter Poster
Message 5 of 7 (766 Views)

Have uninstalled and reinstalled the app,

Have shut down my phone, left it off for 10 min and rebooted it.

Made sure all updates are installed. 

 

The app have been like this since March/April!

 

On this post from March it states, it appears to be an ussue that needs to be fixed internally?

 

http://community.vodafone.co.nz/t5/Android/My-Vodafone-App-not-showing-remaining-data-on-account/td-...

Starter Poster
Posts: 8
Registered: ‎18-06-2018

Re: My Vodafone App Not Working!

by JuneNewUser Starter Poster
Message 6 of 7 (630 Views)
"Sorry, we can't show you the data for your connection, please try again later."

Still the same issue
Posted from Sony D5503
Starter Poster
Posts: 8
Registered: ‎18-06-2018

Re: My Vodafone App Not Working!

by JuneNewUser Starter Poster
Message 7 of 7 (516 Views)
Still having the same issue
Sorry, we can't show you the data for your connection, please try again later.
Posted from Sony D5503
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