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Aux out not working on Vodafone smart ultra 6

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Starter Poster
Posts: 6
Registered: ‎24-08-2016

Aux out not working on Vodafone smart ultra 6

by Masonmills Starter Poster
Message 1 of 9 (2,214 Views)
I just updated my Vodafone smart ultra 6 to android marshmallow and when I plug in a aux cord the phone won't play music to it is there anyway to fix this ?
Posted from Android 6.0
Starter Poster
Posts: 6
Registered: ‎24-08-2016

Re: Aux out not working on Vodafone smart ultra 6

by Masonmills Starter Poster
Message 2 of 9 (2,212 Views)
But headphones work still
Posted from Android 6.0
New Poster
Posts: 1
Registered: ‎19-02-2017

Re: Aux out not working on Vodafone smart ultra 6

by tmr2000 New Poster
Message 3 of 9 (2,171 Views)
I also have the same problem, it worked fine on the lollipop build, but since updating my phone won't play audio to external speakers via aux lead, yet will play to aux headphones. Is there a known fix for this?
Posted from Android 6.0
New Poster
Posts: 1
Registered: ‎19-02-2017

Re: Aux out not working on Vodafone smart ultra 6

by ddavidu New Poster
Message 4 of 9 (2,155 Views)
Same here, called Vodafone and all they've done is ask me to take it to store to check. Its not my phone's problem, it's the update for all Ultras. Anyone for a fix for this yet?
Posted from Android 6.0
New Poster
Posts: 1
Registered: ‎01-03-2017

Re: Aux out not working on Vodafone smart ultra 6

by Fligra New Poster
Message 5 of 9 (2,018 Views)
I am having the same problem
Posted from Android 6.0
New Poster
Posts: 1
Registered: ‎01-03-2017

Re: Aux out not working on Vodafone smart ultra 6

by Harpur New Poster
Message 6 of 9 (2,005 Views)
I have the same problem and headphones work fine.
Posted from Android 6.0
Staff
Posts: 15
Registered: ‎08-12-2016

Re: Aux out not working on Vodafone smart ultra 6

by Staff HopeJones Staff
Message 7 of 9 (1,977 Views)

Hi All, 

we are having a few reports come through with this issue after the update. Please take the phone into your local store for assessment/resolution 

Thanks

^H

New Poster
Posts: 1
Registered: ‎05-05-2017

Re: Aux out not working on Vodafone smart ultra 6

by Loops New Poster
Message 8 of 9 (1,286 Views)

We have two Smart Ultra 6's with the same problem, did anyone get this issue resolved?

Thanks.

Posted from Apple iPad
New Poster
Posts: 1
Registered: ‎28-12-2017

Re: Aux out not working on Vodafone smart ultra 6

by Peterxg New Poster
Message 9 of 9 (240 Views)
Is there a software fix or can I revert to the old software where aux worked?
Posted from Vodafone Smart Ultra 6
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