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vodafone smart ultra 7

New Poster
Posts: 1
Registered: ‎28-07-2017

vodafone smart ultra 7

by canon New Poster
Message 1 of 2 (201 Views)

The screen goes black partway through using an app such as banking. I do not get a chance to log out or to finish my work. Why?

 

Vodafone Ninja
Posts: 215
Registered: ‎18-08-2015

Re: vodafone smart ultra 7

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 2 (168 Views)

Hey @canon,

 

Would recommend backing up your phone and then reset the phone back to factory settings.

 

If still having the same issues afterwords, would recommend visiting the nearest Vodafone store and get our team there to have a look at it for you. If you purchased the phone from a Vodafone store, it would be covered with 24 months warranty against manufacturing faults, and so it can be sent to get it checked and fixed for you. If not purchased from Vodafone, you can visit the retailer you purchased the phone from and speak to them about their warranty process and how to get the phone checked.

 

Kind Regards

Ahmed

Social Media team

 

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