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phone connected to wifi but not working

New Poster
Posts: 1
Registered: ‎30-09-2017

phone connected to wifi but not working

by chidi New Poster
Message 1 of 2 (142 Views)

my new phone connects to the wifi but has no internet or is very slow when my other devices work fine on the same network. what do I do to fix this?

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Vodafone Ninja
Posts: 301
Registered: ‎02-11-2014

Re: phone connected to wifi but not working

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 2 (112 Views)

Hi @chidi!

It'd be hard to tell without more details tbh. Can you confirm it's connecting to the same wifi the rest of the devices in the house are connecting to? If so, is it any faster on mobile data? Is it also slow on other wifi connections? Also, define slow. Could you download the speedtest by ookla app and run a test over wifi?

Post results and we'll take it from there.

Regards,
^Zane Cat Happy

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