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Vodafone Smart Ultra 6 Unresponsive

New Poster
Posts: 1
Registered: ‎17-03-2014

Vodafone Smart Ultra 6 Unresponsive

by mish1511 New Poster
Message 1 of 2 (93 Views)

My Vodafone Smart Ultra 6 home screen button has stopped working.  Once I've opened an App, I am unable to exit out of the App.  Has anyone else experienced this, and any suggestions for fixing it please?

Vodafone Ninja
Posts: 280
Registered: ‎02-11-2014

Re: Vodafone Smart Ultra 6 Unresponsive

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 2 (75 Views)

Hey there!

Sorry for the late response here! 

Sounds weird for sure but considering the home button on that phone is a "soft" button just like the back and multi/menu key it sounds like it could be software/firmware related. Do the other two keys work when the home one doesn't? If so, sounds like a weird glitch that should be fixed pretty easily. I'd suggest factory resetting your handset after a back up of all your data  but that's a bit of a pain. First, I'd suggest checking what apps you've recently installed. Then check if it's running in the background as it is possible that's causing a conflict. Also, did you do a software update recently? Was it fine before that if so? Otherwise, try the reset option.

Let me know how you get on!

Regards,
^Zane Cat Happy

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