Reply

Vodafone Smart Ultra 6 – Software Issue/Phone Freezing

Highlighted
Staff
Posts: 714
Registered: ‎08-08-2008

Vodafone Smart Ultra 6 – Software Issue/Phone Freezing

[ Edited ]
by Staff VF_Operations Staff
Message 1 of 2 (2,238 Views)

We have been made aware that some customers are experiencing issues with their Vodafone Smart Ultra 6, whereby the phone freezes when accessing Facebook and FB Messenger.

 

To un-freeze your phone, please follow the below steps:

  1. Hold down the power and volume button for 15 seconds or so, wait for the vibrate
  2. This should restart the device with the fast loader screen (FTM)
  3. Press the power key again and it will shut off
  4. Hold the power key down again and to resume operation
  5. At this point we recommend that you log out of Facebook and uninstall Facebook Messenger and close the application down.

We suspect that this is due to a recent Facebook application update, however this is to be confirmed.

 

We will provide further updates when we have confirmed the root cause and when a permanent fix will be available.

We apologise for any inconvenience that this may be causing you.

 

Regards

Vodafone Operations

Staff
Posts: 714
Registered: ‎08-08-2008

Re: Vodafone Smart Ultra 6 – Software Issue/Phone Freezing

by Staff VF_Operations Staff
Message 2 of 2 (1,981 Views)

UPDATE at 12:20pm 06/08/16

 

We can confirm this is related to Facebook rolling out a global update on the 05/08/16 which appears to have caused significant issues to Android devices. It is causing the devices to freeze.

 

To un-freeze your phone, please follow the below steps:

  1. Hold down the power and volume button for 15 seconds or so, wait for the vibrate
  2. This should restart the device with the fast loader screen (FTM)
  3. Press the power key again and it will shut off
  4. Hold the power key down again and to resume operation

At this point we recommend that you uninstall Facebook and Facebook Messenger applications and access Facebook through your browser.

 

Facebook have advised they are working to fix the issue.

 

We apologise for any inconvenience that this may be causing you.

Regards,

Vodafone Operations

 

Stats
  • 1 Reply
  • 50w ago
  • 2,239 Views
  • 0 Kudos
  • 1 Contributor
Kudos 101- Don't be shy, hand it out today