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Unlock Vodafone Mobile

Frequent Poster
Posts: 37
Registered: ‎16-10-2010
Accepted Solution

Unlock Vodafone Mobile

[ Edited ]
by Frequent Poster celeliza Frequent Poster
Message 1 of 13 (2,463 Views)

Hi,

 

Recently, I bought a new mobile - Smart 4 mini.  Then, I realised on the bottom of the box, there is a label says "This phone will only work with a Vodafone NZ SIM".

 

I will be going overseas in about 3 months time and I would eventually need to unlock it.  Can I unlock it online anytime or just before I leave NZ?

 

Thanks

Claire


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Honoured Contributor
Posts: 1,012
Registered: ‎19-10-2014

Re: Unlock Vodafone Mobile

by Honoured Contributor Honoured Contributor
Message 8 of 13 (3,518 Views)

Please call our Online Shop team on 0800 837867 and they will be able to assist you with the unlock Smiley Happy

I work in the Mobile On Account and Mobile Technical Support team. I volunteer my time on the Community.

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Solution
Accepted by Lon (Staff)
‎03-10-2015 04:33 AM

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Ninja Initiate
Posts: 152
Registered: ‎03-06-2013

Re: Unlock Vodafone Mobile

by Ninja Initiate Ninja Initiate Ninja Initiate
Message 2 of 13 (2,459 Views)

 

Hi Claire,

 

You can certainly have your phone unlocked. 

 

Please follow this link:

 

http://www.vodafone.co.nz/help/mobile-phones/unlock/

 

Regards,

Ruth.

Mobile Technical / Billing and Channel Sales Support.
Business Ninja Adept
Posts: 1,551
Registered: ‎30-09-2014

Re: Unlock Vodafone Mobile

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 3 of 13 (2,458 Views)

Hi again! @celeliza takes about 5 minutes and you can do it online at anytime here!

 

Cheers.

NOC Engineer | Vodafone NZ
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Frequent Poster
Posts: 37
Registered: ‎16-10-2010

Re: Unlock Vodafone Mobile

by Frequent Poster celeliza Frequent Poster
Message 4 of 13 (2,453 Views)

I entered the IMEI number and security code.  Then it came up with the following:

 

"Your handset does not appear in our records. Please check that your mobile has been purchased from Vodafone as a locked device. If you continue to experience issues, please call us on 0800 837 867 (select option 1) Monday to Friday from 8 am to 6 pm or email onlineshop@vodafone.com"

 

I have entered it twice now so not sure what to do next?

Ninja Initiate
Posts: 152
Registered: ‎03-06-2013

Re: Unlock Vodafone Mobile

by Ninja Initiate Ninja Initiate Ninja Initiate
Message 5 of 13 (2,435 Views)

Hi,

 

Did you buy the phone from a Vodafone store in New Zealand please?

 

Regards,

Ruth.

 

 

Mobile Technical / Billing and Channel Sales Support.
Frequent Poster
Posts: 37
Registered: ‎16-10-2010

Re: Unlock Vodafone Mobile

by Frequent Poster celeliza Frequent Poster
Message 6 of 13 (2,432 Views)
It was a small outlet desk called Digital Mobile in Westfield mall in Newmarket. Although on my credit card statement it's Driving Sound Wireless. The staff member who helped me was wearing a vodafone uniform. Am I not able to do this online?
Posted from Vodafone 785
Frequent Poster
Posts: 37
Registered: ‎16-10-2010

Re: Unlock Vodafone Mobile

by Frequent Poster celeliza Frequent Poster
Message 7 of 13 (2,391 Views)

Perhaps I should visit to the store where I bought the phone from?

Honoured Contributor
Posts: 1,012
Registered: ‎19-10-2014

Re: Unlock Vodafone Mobile

by Honoured Contributor Honoured Contributor
Message 8 of 13 (3,519 Views)

Please call our Online Shop team on 0800 837867 and they will be able to assist you with the unlock Smiley Happy

I work in the Mobile On Account and Mobile Technical Support team. I volunteer my time on the Community.
Solution
Accepted by Lon (Staff)
‎03-10-2015 04:33 AM
Retired Staff
Posts: 3,381
Registered: ‎21-08-2010

Re: Unlock Vodafone Mobile

[ Edited ]
by Retired Staff Dylan Retired Staff
Message 9 of 13 (2,379 Views)

celeliza wrote: ...I will be going overseas in about 3 months time and I would eventually need to unlock it...

Hi Claire

 

Just thought I would add that there will be a $30 charge to unlock the phone within the first 90 days, and there is no charge after 90 days. I'm sure you'll be very busy close to when you're going overseas, but if it is more than 90 days after purchase there'll be no charge to unlock the phone then and that could be $30 more towards your trip. :)

 

Edit: Sorry - got that timeframe wrong, it's nine months, not 90 days! Sorry for any confusion.

 

Either way whenever it's done if you do have trouble unlocking online the online shop team are the ones to talk to, they'll be able to get it sorted for you.

 

Hope that helps.

 

Cheers


Dylan

Frequent Poster
Posts: 37
Registered: ‎16-10-2010

Re: Unlock Vodafone Mobile

by Frequent Poster celeliza Frequent Poster
Message 10 of 13 (2,374 Views)

Hi,

 

Is there an email address to Vodafone that I can send a request to unlock it?  The thing is I am hearing impaired and not confident using the telephone.


Thanks

Claire

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