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Samsung Galaxy Note7 - updated 6 Dec

Starter Poster
Posts: 7
Registered: ‎23-04-2015

Re: Samsung Galaxy Note7 recall - updated 12 Oct

by benz12 Starter Poster
Message 71 of 80 (1,748 Views)

Spoke to Samsung NZ this afternoon. If the accessories were purchased from a Samsung distributor then they should provide a refund (and I confirmed with PB Tech that they will provide a refund on case and screen protector). Samsung were going to look into refunding items purchased elsewhere, e.g. TradeMe, and call/email me back but haven't done so yet.

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Posts: 26
Registered: ‎14-03-2016

Re: Samsung Galaxy Note7 recall - updated 12 Oct

by Frequent Poster JimCelli123 Frequent Poster
Message 72 of 80 (1,742 Views)

@Lucas, Could you confirm how refunds are calculated?. I pre-ordered and was on 24 months plan. Do you refund only the amounts incurred monthly or the full RRP of Note 7?.

 

Thank you

Contributor LAC
Contributor
Posts: 85
Registered: ‎14-06-2011

Re: Samsung Galaxy Note7 recall - updated

by Contributor LAC Contributor
Message 73 of 80 (1,708 Views)

With the thread updated it's telling me if I got the phone online because in which I pre-ordered its classed as an online order, so I should go into the store.  But.... The store is telling me there is no process yet and that I should wait for them to call me.

 

What should I do here????

Community Manager
Posts: 1,771
Registered: ‎02-02-2013

Re: Samsung Galaxy Note7 recall - updated

by Community Manager Community Manager
Message 74 of 80 (1,705 Views)

@LAC

The info here is correct and the store is the place for you.

m

Channel Manager, Help & Support
Vodafone New Zealand
Contributor LAC
Contributor
Posts: 85
Registered: ‎14-06-2011

Re: Samsung Galaxy Note7 recall - updated

by Contributor LAC Contributor
Message 75 of 80 (1,701 Views)

@MikeHales so I should go in now to get mine changed to an edge with no issues?

Community Manager
Posts: 1,771
Registered: ‎02-02-2013

Re: Samsung Galaxy Note7 recall - updated

by Community Manager Community Manager
Message 76 of 80 (1,697 Views)

@LAC

Yes, that's the agreed process

Channel Manager, Help & Support
Vodafone New Zealand
Starter Poster
Posts: 9
Registered: ‎20-09-2016

Re: Samsung Galaxy Note7 recall - updated

by Viralpoet Starter Poster
Message 77 of 80 (1,646 Views)

For those asking about how refunds are calulated on the 24 or 12 month interest free (due to the discount) here is my experience.

 

I'd just like to say how well this whole process has been handled. I took my Note into Vodafone yesterday and I came away happy. Why?

After some discussion the store acknowledged that when I purchased the Note there was a $300 discount for having a 2 year Interest Free ($1299). Because the recall was through no fault of my own, they applied this to the price of the S7E which is currently retailing at full RRP ($1399). It helped by explaining that if I didn't do the swap option, but took the refund and repurchase route, I would have been paying extra for what in in essence a "downgrade".

The $100 credit mentioned above was also applied to my account.

So all things equal, it meant I 'downgraded' to the S7E for a reasonable $999, which I think is a fair outcome.

Ontop of this, JB Hifi refunded my Samsung accessories and Noel Leeming even refunded my Casemate accessories.

Although the process took 3 hours, I also have to remember I bagged a free J5 a couple of weeks ago. So all in all, well done Samsung & Vodafone. Can't wait for the GearS3 now

Community Manager
Posts: 1,771
Registered: ‎02-02-2013

Re: Samsung Galaxy Note7 recall - updated

by Community Manager Community Manager
Message 78 of 80 (1,639 Views)

@Viralpoet

 

Thanks for the feedback.

 

m

Channel Manager, Help & Support
Vodafone New Zealand
Starter Poster
Posts: 6
Registered: ‎20-09-2016

Re: Samsung Galaxy Note7 recall - updated

by Hjmlsm Starter Poster
Message 79 of 80 (1,581 Views)
@MikeHales we are currently in overseas with our replacement note 7- left NZ before the final recall, how can we return the phone if we cant take this on the plane??
Posted from Samsung SM-N930F
Community Manager
Posts: 1,771
Registered: ‎02-02-2013

Re: Samsung Galaxy Note7 recall - updated

by Community Manager Community Manager
Message 80 of 80 (1,482 Views)

Please note new information on the updated first post in this thread, any questions please do ask.

m

Channel Manager, Help & Support
Vodafone New Zealand
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