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Samsung Galaxy Note7 - updated 6 Dec

Starter Poster
Posts: 6
Registered: ‎20-09-2016

Re: Samsung Galaxy Note7 recall - updated 21 Sept

by Hjmlsm Starter Poster
Message 31 of 80 (843 Views)
@sams is replacement available at Glenfield??
Posted from Android 6.0
Staff
Posts: 374
Registered: ‎30-08-2016

Re: Samsung Galaxy Note7 recall - updated 21 Sept

by Staff sams Staff
Message 32 of 80 (839 Views)

@Hjmlsm

 

Yep, they have both colors.

- Sam

I work for Vodafone, supporting our mobile and fixed customers, and volunteer my time on the community.

PM = Private Message. Click on my name to send me a message.
Starter Poster
Posts: 6
Registered: ‎20-09-2016

Re: Samsung Galaxy Note7 recall - updated 21 Sept

by Hjmlsm Starter Poster
Message 33 of 80 (794 Views)
@sams just went to glenfield but they r saying if u havent returned ur note 7 already you need to wait for more stock to arrive?? Was there any comms about this?? When i rang the call centre last week this wasnt mentioned at the time???
Posted from Android 6.0
Staff
Posts: 374
Registered: ‎30-08-2016

Re: Samsung Galaxy Note7 recall - updated 21 Sept

by Staff sams Staff
Message 34 of 80 (790 Views)

@Hjmlsm

 

From the comms I got, that's not what was stated.

 

I was advised if you purchased instore, you would tradein your old note7 for a new note7 straight away.

 

If you purchased online or over the phone, you would be provided with a Galaxy J5 in the meantime, and you would be sent out a new one in the courier.

 

What ended up happening? Did they provide some kind of solution like a temporary phone, and did you hand in your current Note7?

- Sam

I work for Vodafone, supporting our mobile and fixed customers, and volunteer my time on the community.

PM = Private Message. Click on my name to send me a message.
Starter Poster
Posts: 6
Registered: ‎20-09-2016

Re: Samsung Galaxy Note7 recall - updated 21 Sept

by Hjmlsm Starter Poster
Message 35 of 80 (787 Views)
@sams thanks u for ur reply. Unfortunately nothing happened they asked ne to wait and come back to check about a week time and it was too late to return my note 7. Me and my husband both have note 7 so for them to have any left over stock for both of us in the near future is very slim... do you have any suggestion for us as when we bought them from the store they were really helpful but now their attitude is its not their problem Smiley Sad
Posted from Android 6.0
Staff
Posts: 374
Registered: ‎30-08-2016

Re: Samsung Galaxy Note7 recall - updated 21 Sept

by Staff sams Staff
Message 36 of 80 (776 Views)

@Hjmlsm

 

So they didn't take your old Note7's and didn't give you any replacement or temporary phones? 

 

Sounds strange, sorry about that. 

 

Can you PM your phone numbers you got them on and I'll see what I can do to get it sorted for you tomorrow.

- Sam

I work for Vodafone, supporting our mobile and fixed customers, and volunteer my time on the community.

PM = Private Message. Click on my name to send me a message.
Starter Poster
Posts: 6
Registered: ‎20-09-2016

Re: Samsung Galaxy Note7 recall - updated 21 Sept

by Hjmlsm Starter Poster
Message 37 of 80 (766 Views)
@sams thanks just sent u a message its for both ppl on the same account
Posted from Android 6.0
Community Manager
Posts: 1,371
Registered: ‎02-02-2013

Re: Samsung Galaxy Note7 recall - updated 19 Sept

by Community Manager Community Manager
Message 38 of 80 (694 Views)

@Eracode

 

Thanks for the info - am still getting to the bottom of why not everyone got a TXT, apologies for delay in reply.

 

m

Channel Manager, Help & Support
Vodafone New Zealand
Frequent Poster
Posts: 26
Registered: ‎14-03-2016

Re: Samsung Galaxy Note7 recall - updated 21 Sept

by Frequent Poster JimCelli123 Frequent Poster
Message 39 of 80 (685 Views)

Can I go pick it up at the store even I ordered original one online?.

 

I've been to Orewa store yesterday and the guy said I need to pick it up even I ordered it online.

 

He said he'll give me a text but nothing yet.

Staff
Posts: 374
Registered: ‎30-08-2016

Re: Samsung Galaxy Note7 recall - updated 21 Sept

by Staff sams Staff
Message 40 of 80 (683 Views)

@JimCelli123

 

All online orders will have one sent out, the store won't be able to provide you with a new one.

 

You should be able to return your old one to them though. Did they provide you with a temporary phone?

- Sam

I work for Vodafone, supporting our mobile and fixed customers, and volunteer my time on the community.

PM = Private Message. Click on my name to send me a message.
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