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Phone frozen on android screen help please

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Posts: 5
Registered: ‎12-08-2015
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Phone frozen on android screen help please

by Kiwimum Starter Poster
Message 1 of 12 (9,113 Views)

while my daughter was carrying in her sister she accidentally held down the power button on her  smart phone 6 which is only two weeks old. Since then the screen has been frozen on the android screen. She is quite upset. Any ideas how to fix this?

Posted from Apple iPad

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Starter Poster
Posts: 5
Registered: ‎12-08-2015

Re: Phone frozen on android screen help please

by Kiwimum Starter Poster
Message 6 of 12 (15,692 Views)

Hi Lucas, tried that , worked a treat, thanks so much for that. My daughter will be so relieved

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Accepted by topic author Kiwimum
‎03-10-2015 04:33 AM

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Ninja Adept
Posts: 983
Registered: ‎20-08-2008

Re: Phone frozen on android screen help please

by Ninja Adept Ninja Adept Ninja Adept
Message 2 of 12 (9,107 Views)

Hi. Suggest pulling the battery out, leaving for a few seconds than putting back together again and turning on again. Hopefully that fixes the situation.

If that doesn't work best approach is to take into a VF retail store for some hands-on troubleshooting.

Ninja Adept
Posts: 1,001
Registered: ‎19-10-2014

Re: Phone frozen on android screen help please

by Ninja Adept Ninja Adept Ninja Adept
Message 3 of 12 (9,106 Views)

Hi @Kiwimum ,

 

Try holding down the power button and the home (circle) button at the the bottom of the phone,

 

This should reset the phone and come back to normal

 

Thanks Smiley Happy

I work in the Mobile On Account and Mobile Technical Support team. I volunteer my time on the Community.
Ninja Adept
Posts: 1,001
Registered: ‎19-10-2014

Re: Phone frozen on android screen help please

by Ninja Adept Ninja Adept Ninja Adept
Message 4 of 12 (9,104 Views)

@Nigel I think @Kiwimum is referring to the Vodafone Smart Prime 6 which doesnt have a removable battery Smiley Frustrated

I work in the Mobile On Account and Mobile Technical Support team. I volunteer my time on the Community.
Starter Poster
Posts: 5
Registered: ‎12-08-2015

Re: Phone frozen on android screen help please

by Kiwimum Starter Poster
Message 5 of 12 (9,103 Views)

Unfortunately the battery on this model doesn't come out

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Starter Poster
Posts: 5
Registered: ‎12-08-2015

Re: Phone frozen on android screen help please

by Kiwimum Starter Poster
Message 6 of 12 (15,693 Views)

Hi Lucas, tried that , worked a treat, thanks so much for that. My daughter will be so relieved

Posted from Apple iPad
Solution
Accepted by topic author Kiwimum
‎03-10-2015 04:33 AM
New Poster
Posts: 1
Registered: ‎01-03-2016

Re: Phone frozen on android screen help please

by Jenny1976 New Poster
Message 7 of 12 (7,850 Views)
My phone just froze,only have it a few weeks, thank you Lucas it worked for me too🙌🙋🙌
Posted from Vodafone Smart 4
Starter Poster
Posts: 2
Registered: ‎02-03-2016

Re: Phone frozen on android screen help please

by FUSHNICKENS Starter Poster
Message 8 of 12 (7,832 Views)

 mY PHONE JUST FROZE Nothing is working 

Starter Poster
Posts: 2
Registered: ‎02-03-2016

Re: Phone frozen on android screen help please

by FUSHNICKENS Starter Poster
Message 9 of 12 (7,831 Views)

power button and home button pressed together works Smiley Wink

New Poster
Posts: 1
Registered: ‎07-05-2016

Re: Phone frozen on android screen help please

by Tammyni New Poster
Message 10 of 12 (7,192 Views)
Hi, my daughters phone has frozen too. There is no home button on it? Just volume up/down and power. Screen isn't responding to power it off etc. Any ideas?
Posted from Samsung SM-G900F
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