Reply

Phone frozen on android screen help please

Starter Poster
Posts: 5
Registered: ‎12-08-2015
Accepted Solution

Phone frozen on android screen help please

by Kiwimum Starter Poster
Message 1 of 12 (10,537 Views)

while my daughter was carrying in her sister she accidentally held down the power button on her  smart phone 6 which is only two weeks old. Since then the screen has been frozen on the android screen. She is quite upset. Any ideas how to fix this?

Posted from Apple iPad

Accepted Solutions
Starter Poster
Posts: 5
Registered: ‎12-08-2015

Re: Phone frozen on android screen help please

by Kiwimum Starter Poster
Message 6 of 12 (18,200 Views)

Hi Lucas, tried that , worked a treat, thanks so much for that. My daughter will be so relieved

View solution in original post

Posted from Apple iPad
Solution
Accepted by topic author Kiwimum
‎03-10-2015 04:33 AM

All Replies
Ninja Adept
Posts: 991
Registered: ‎20-08-2008

Re: Phone frozen on android screen help please

by Ninja Adept Ninja Adept Ninja Adept
Message 2 of 12 (10,531 Views)

Hi. Suggest pulling the battery out, leaving for a few seconds than putting back together again and turning on again. Hopefully that fixes the situation.

If that doesn't work best approach is to take into a VF retail store for some hands-on troubleshooting.

Highlighted
Retired Staff
Posts: 1,012
Registered: ‎19-10-2014

Re: Phone frozen on android screen help please

by Retired Staff Lucas Retired Staff
Message 3 of 12 (10,530 Views)

Hi @Kiwimum ,

 

Try holding down the power button and the home (circle) button at the the bottom of the phone,

 

This should reset the phone and come back to normal

 

Thanks Smiley Happy

I work in the Mobile On Account and Mobile Technical Support team. I volunteer my time on the Community.
Retired Staff
Posts: 1,012
Registered: ‎19-10-2014

Re: Phone frozen on android screen help please

by Retired Staff Lucas Retired Staff
Message 4 of 12 (10,528 Views)

@Nigel I think @Kiwimum is referring to the Vodafone Smart Prime 6 which doesnt have a removable battery Smiley Frustrated

I work in the Mobile On Account and Mobile Technical Support team. I volunteer my time on the Community.
Starter Poster
Posts: 5
Registered: ‎12-08-2015

Re: Phone frozen on android screen help please

by Kiwimum Starter Poster
Message 5 of 12 (10,527 Views)

Unfortunately the battery on this model doesn't come out

Posted from Apple iPad
Starter Poster
Posts: 5
Registered: ‎12-08-2015

Re: Phone frozen on android screen help please

by Kiwimum Starter Poster
Message 6 of 12 (18,201 Views)

Hi Lucas, tried that , worked a treat, thanks so much for that. My daughter will be so relieved

Posted from Apple iPad
Solution
Accepted by topic author Kiwimum
‎03-10-2015 04:33 AM
New Poster
Posts: 1
Registered: ‎01-03-2016

Re: Phone frozen on android screen help please

by Jenny1976 New Poster
Message 7 of 12 (9,274 Views)
My phone just froze,only have it a few weeks, thank you Lucas it worked for me too🙌🙋🙌
Posted from Vodafone Smart 4
Starter Poster
Posts: 2
Registered: ‎02-03-2016

Re: Phone frozen on android screen help please

by FUSHNICKENS Starter Poster
Message 8 of 12 (9,256 Views)

 mY PHONE JUST FROZE Nothing is working 

Starter Poster
Posts: 2
Registered: ‎02-03-2016

Re: Phone frozen on android screen help please

by FUSHNICKENS Starter Poster
Message 9 of 12 (9,255 Views)

power button and home button pressed together works Smiley Wink

New Poster
Posts: 1
Registered: ‎07-05-2016

Re: Phone frozen on android screen help please

by Tammyni New Poster
Message 10 of 12 (8,616 Views)
Hi, my daughters phone has frozen too. There is no home button on it? Just volume up/down and power. Screen isn't responding to power it off etc. Any ideas?
Posted from Samsung SM-G900F
Stats
  • 11 Replies
  • 2y ago
  • 10,538 Views
  • 6 Kudos
  • 8 Contributors
Kudos 101- Don't be shy, hand it out today