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Overcharged by Vodafone $120 for a service I didn't want.

New Poster
Posts: 1
Registered: ‎11-05-2017

Overcharged by Vodafone $120 for a service I didn't want.

by JaneGrofski New Poster
Message 1 of 2 (149 Views)

My account has been charged an extra $120 by a known scam site, MastersQuiz. I have never even heard of this site and neither has my daughter (who has a phone account linked to mine). I never gave Vodafone the right to enter into a third party contract to charge me without my personal authority and esp from my child's linked account. I did not get any joy when I phoned the after hours line, in the Phillipines and the lady on the help desk was just rude and incompetant. I thought I might get more reponse from this forum.

 

Thanks, in advance

 

Jane

Retired Staff
Posts: 1,012
Registered: ‎19-10-2014

Re: Overcharged by Vodafone $120 for a service I didn't want.

by Retired Staff Lucas Retired Staff
Message 2 of 2 (112 Views)

Hi @JaneGrofski,

 

Please check their website for more info on how the service was subscribed to on your mobile connection: http://www.mastersquiz.co.nz/?

 

They have a helpline which you can call to raise any disputes.

 

thanks Smiley Happy

I work in the Mobile On Account and Mobile Technical Support team. I volunteer my time on the Community.
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