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Note 7: $100 Consolation Payment/Credit from Samsung

Starter Poster
Posts: 13
Registered: ‎20-09-2016

Note 7: $100 Consolation Payment/Credit from Samsung

[ Edited ]
by Eracode Starter Poster
Message 1 of 12 (625 Views)

Some time ago Samsung NZ said they would give every former N7 owner $100 as consolation for the hassle and aggravation of the N7 debacle.

 

How is this being handled for Vodafone NZ customers? 

 

Has as anyone actually received this from Vodafone yet?

Ninja Master
Posts: 20,536
Registered: ‎06-08-2008

Re: Note 7: $100 Consolation Payment/Credit from Samsung

by Ninja Master Ninja Master Ninja Master
Message 2 of 12 (612 Views)

@Eracode At time of returning the Note7 the staff shop member will take the mobile number and generally yhe credit should be added in 7 days to the account or Prepay number

 

I have been doing this Prepay customers from a file emailed to me from the correct team

 

FYI please don't ask me via DM to add credit as it will not be done

 

John

I volunteer my time here on the community helping out, Not an official member of the social media team

John Reader | Systems Engineer | Vodafone NZ | +6421323505

To ask me a question directly here on the community post @johnr so I get an email advising me
Starter Poster
Posts: 13
Registered: ‎20-09-2016

Re: Note 7: $100 Consolation Payment/Credit from Samsung

[ Edited ]
by Eracode Starter Poster
Message 3 of 12 (582 Views)

@johnr Well I haven't received the credit so what do you suggest that I do? Thanks.

Ninja Master
Posts: 20,536
Registered: ‎06-08-2008

Re: Note 7: $100 Consolation Payment/Credit from Samsung

by Ninja Master Ninja Master Ninja Master
Message 4 of 12 (564 Views)

@Eracode How long ago did you return the handset and are you Prepay or Postpay customer?

I volunteer my time here on the community helping out, Not an official member of the social media team

John Reader | Systems Engineer | Vodafone NZ | +6421323505

To ask me a question directly here on the community post @johnr so I get an email advising me
Starter Poster
Posts: 13
Registered: ‎20-09-2016

Re: Note 7: $100 Consolation Payment/Credit from Samsung

by Eracode Starter Poster
Message 5 of 12 (540 Views)

@johnr: I returned it on Sat 15 Oct and I am a post-pay customer. Cheers.

Ninja Master
Posts: 20,536
Registered: ‎06-08-2008

Re: Note 7: $100 Consolation Payment/Credit from Samsung

by Ninja Master Ninja Master Ninja Master
Message 6 of 12 (536 Views)

@Eracode Wait for next invoice to be produced, Not sure what your DOM is

I volunteer my time here on the community helping out, Not an official member of the social media team

John Reader | Systems Engineer | Vodafone NZ | +6421323505

To ask me a question directly here on the community post @johnr so I get an email advising me
Starter Poster
Posts: 13
Registered: ‎20-09-2016

Re: Note 7: $100 Consolation Payment/Credit from Samsung

by Eracode Starter Poster
Message 7 of 12 (532 Views)

@johnr: Do you mean my next Vodafone invoice? That will be Nov 22. What is DOM please?

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Ninja Master
Posts: 20,536
Registered: ‎06-08-2008

Re: Note 7: $100 Consolation Payment/Credit from Samsung

by Ninja Master Ninja Master Ninja Master
Message 8 of 12 (528 Views)

DOM is when your monthly entitlements roll over and your next invoice is generated, You need to wait for this to happen and you should have a line item on the invoice credit $100

 

John

I volunteer my time here on the community helping out, Not an official member of the social media team

John Reader | Systems Engineer | Vodafone NZ | +6421323505

To ask me a question directly here on the community post @johnr so I get an email advising me
Starter Poster
Posts: 13
Registered: ‎20-09-2016

Re: Note 7: $100 Consolation Payment/Credit from Samsung

by Eracode Starter Poster
Message 9 of 12 (523 Views)

@johnr: Ah - OK, thanks.

Starter Poster
Posts: 13
Registered: ‎20-09-2016

Re: Note 7: $100 Consolation Payment/Credit from Samsung

by Eracode Starter Poster
Message 10 of 12 (405 Views)

@johnr

 

Hi John

 

I have STILL not received the $100 Samsung consolation credi. I have waited more than a full billing cycle.

 

Acc no: 419750437

 

Ph: 027-885-2060

 

Cheers

 

Craig Stewart

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