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Note 7: $100 Consolation Payment/Credit from Samsung

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Posts: 14
Registered: ‎20-09-2016

Note 7: $100 Consolation Payment/Credit from Samsung

[ Edited ]
by Eracode Starter Poster
Message 1 of 12 (806 Views)

Some time ago Samsung NZ said they would give every former N7 owner $100 as consolation for the hassle and aggravation of the N7 debacle.

 

How is this being handled for Vodafone NZ customers? 

 

Has as anyone actually received this from Vodafone yet?

Retired Staff
Posts: 20,541
Registered: ‎06-08-2008

Re: Note 7: $100 Consolation Payment/Credit from Samsung

by Retired Staff johnr Retired Staff
Message 2 of 12 (793 Views)

@Eracode At time of returning the Note7 the staff shop member will take the mobile number and generally yhe credit should be added in 7 days to the account or Prepay number

 

I have been doing this Prepay customers from a file emailed to me from the correct team

 

FYI please don't ask me via DM to add credit as it will not be done

 

John

Ex VodafoneNZ staff member 17 years 4 days
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Posts: 14
Registered: ‎20-09-2016

Re: Note 7: $100 Consolation Payment/Credit from Samsung

[ Edited ]
by Eracode Starter Poster
Message 3 of 12 (763 Views)

@johnr Well I haven't received the credit so what do you suggest that I do? Thanks.

Retired Staff
Posts: 20,541
Registered: ‎06-08-2008

Re: Note 7: $100 Consolation Payment/Credit from Samsung

by Retired Staff johnr Retired Staff
Message 4 of 12 (745 Views)

@Eracode How long ago did you return the handset and are you Prepay or Postpay customer?

Ex VodafoneNZ staff member 17 years 4 days
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Posts: 14
Registered: ‎20-09-2016

Re: Note 7: $100 Consolation Payment/Credit from Samsung

by Eracode Starter Poster
Message 5 of 12 (721 Views)

@johnr: I returned it on Sat 15 Oct and I am a post-pay customer. Cheers.

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Retired Staff
Posts: 20,541
Registered: ‎06-08-2008

Re: Note 7: $100 Consolation Payment/Credit from Samsung

by Retired Staff johnr Retired Staff
Message 6 of 12 (717 Views)

@Eracode Wait for next invoice to be produced, Not sure what your DOM is

Ex VodafoneNZ staff member 17 years 4 days
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Posts: 14
Registered: ‎20-09-2016

Re: Note 7: $100 Consolation Payment/Credit from Samsung

by Eracode Starter Poster
Message 7 of 12 (713 Views)

@johnr: Do you mean my next Vodafone invoice? That will be Nov 22. What is DOM please?

Retired Staff
Posts: 20,541
Registered: ‎06-08-2008

Re: Note 7: $100 Consolation Payment/Credit from Samsung

by Retired Staff johnr Retired Staff
Message 8 of 12 (709 Views)

DOM is when your monthly entitlements roll over and your next invoice is generated, You need to wait for this to happen and you should have a line item on the invoice credit $100

 

John

Ex VodafoneNZ staff member 17 years 4 days
Starter Poster
Posts: 14
Registered: ‎20-09-2016

Re: Note 7: $100 Consolation Payment/Credit from Samsung

by Eracode Starter Poster
Message 9 of 12 (704 Views)

@johnr: Ah - OK, thanks.

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Posts: 14
Registered: ‎20-09-2016

Re: Note 7: $100 Consolation Payment/Credit from Samsung

by Eracode Starter Poster
Message 10 of 12 (586 Views)

@johnr

 

Hi John

 

I have STILL not received the $100 Samsung consolation credi. I have waited more than a full billing cycle.

 

Acc no: 419750437

 

Ph: 027-885-2060

 

Cheers

 

Craig Stewart

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