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Not Receiving texts from Spark numbers

Starter Poster
Posts: 5
Registered: ‎19-11-2014

Not Receiving texts from Spark numbers

by SandraHalsey Starter Poster
Message 1 of 14 (1,737 Views)

Hi, I am not receiving texts from Spark numbers - I can send to their numbers ok though.

Vodafone numbers are fine with sending and receiving.

Can anyone help, is this a Vodafone or Spark issue?

Thanks

Vodafone Ninja
Posts: 362
Registered: ‎18-03-2014

Re: Not Receiving texts from Spark numbers

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 14 (1,729 Views)

Hi @SandraHalsey,

 

This issue has been identified and is under investigation at the highest priority.

 

We really apologize for any inconvinience.

 

Kind regards,
Arif Khan.
Social Media Advisor
Business Ninja Adept
Posts: 1,473
Registered: ‎30-09-2014

Re: Not Receiving texts from Spark numbers

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 3 of 14 (1,725 Views)

@SandraHalsey @arifkhan just to add, Spark have confirmed an issue on their network. Not VF side.

I work in Mobile Technical Escalations and I volunteer my time here on the community helping out.
Starter Poster
Posts: 5
Registered: ‎19-11-2014

Re: Not Receiving texts from Spark numbers

by SandraHalsey Starter Poster
Message 4 of 14 (1,689 Views)

Thank you Smiley Happy

Starter Poster
Posts: 2
Registered: ‎10-07-2015

Re: Not Receiving texts from Spark numbers

by Garryg Starter Poster
Message 5 of 14 (1,475 Views)

I switched from Spark to Vodafone 3 weeks ago. Initially I could not send to or receive from Spark any text messages. After a few days I could send but still not receiving after almost 3 weeks. Spark and Vodafone blame each other and I'm getting nowhere and losing business. Twice this week Vodafone have said they will get back to me by a certain date but have failed to do so. The last time I spoke to someone she told me I would just have to wait.
If nothing is resolved today I'm off to try 2degrees.

Business Ninja Adept
Posts: 1,473
Registered: ‎30-09-2014

Re: Not Receiving texts from Spark numbers

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 6 of 14 (1,468 Views)

@Garryg can you please DM me your mobile number and I'll get this looked into.

 

Thanks

I work in Mobile Technical Escalations and I volunteer my time here on the community helping out.
Starter Poster
Posts: 2
Registered: ‎10-07-2015

Re: Not Receiving texts from Spark numbers

by Garryg Starter Poster
Message 7 of 14 (1,449 Views)

Thanks so much for getting the problem fixed within a few hours - it's been 3 weeks of frustration. I thought all along the problem would be with Spark.

Business Ninja Adept
Posts: 1,473
Registered: ‎30-09-2014

Re: Not Receiving texts from Spark numbers

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 8 of 14 (1,447 Views)

@Garryg no worries anytime, and it was Smiley Happy

I work in Mobile Technical Escalations and I volunteer my time here on the community helping out.
New Poster
Posts: 1
Registered: ‎08-06-2017

Re: Not Receiving texts from Spark numbers

by abugee1029 New Poster
Message 9 of 14 (197 Views)

Hi,

 

I'm experiencing the same problem. I use an iPhone 6 and I can't get a call or SMS from spark subscribers. I already call the customer support last night and asked me to reset my phone after they reset/refresh my sim card on their end. Asked me to check my blacklist (by sending SMS to 714), which is empty. Asked me to reset my network settings.

 

Could you lend some help?

 

thanks

Highlighted
Business Ninja Adept
Posts: 1,473
Registered: ‎30-09-2014

Re: Not Receiving texts from Spark numbers

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 10 of 14 (194 Views)

@abugee1029 Can you please private message me your mobile number. I will check.

I work in Mobile Technical Escalations and I volunteer my time here on the community helping out.
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