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No mobile data on LG-E425f phone

Starter Poster
Posts: 3
Registered: ‎04-04-2017
Accepted Solution

No mobile data on LG-E425f phone

[ Edited ]
by DavidRoss Starter Poster
Message 1 of 5 (363 Views)

I have an older LG-E425f smartphone (purchased and unlocked from Skinny) with a Vodafone SIM card. Everything is working except I can't access the Internet with Vodafone mobile data. I can use my own home wireless network, but whenever I try to connect using Vodafone mobile data I get a "you are not connected" error message. I have done a factory reset with no success. Is there some setting deep in the bowels of the phone that I need to change?


Accepted Solutions
Business Ninja Adept
Posts: 798
Registered: ‎30-07-2009

Re: No mobile data on LG-E425f phone

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 3 of 5 (584 Views)

Hi,

 

You will need to ensure mobile data is enabled and also that the APN is set to vodafone.

 

 

  • From the home screen, tap the Menu button.
  •  Settings.
  • Mobile networks.
  • Access Point Names.

The Access Point Name should simply be vodafone with no user name and password.

 

If it is still failing can you please click on my name and send me your mobile number.

 

Regards

 

Rochelle

 

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Solution
Accepted by topic author DavidRoss
‎12-04-2017 01:38 AM

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Vodafone Ninja
Posts: 679
Registered: ‎23-10-2009

Re: No mobile data on LG-E425f phone

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 5 (327 Views)

All i can thiink of is that mobile data is switched off? Is it making calls?

Vodafone Social Media Team
Business Ninja Adept
Posts: 798
Registered: ‎30-07-2009

Re: No mobile data on LG-E425f phone

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 3 of 5 (585 Views)

Hi,

 

You will need to ensure mobile data is enabled and also that the APN is set to vodafone.

 

 

  • From the home screen, tap the Menu button.
  •  Settings.
  • Mobile networks.
  • Access Point Names.

The Access Point Name should simply be vodafone with no user name and password.

 

If it is still failing can you please click on my name and send me your mobile number.

 

Regards

 

Rochelle

 

Solution
Accepted by topic author DavidRoss
‎12-04-2017 01:38 AM
Starter Poster
Posts: 3
Registered: ‎04-04-2017

Re: No mobile data on LG-E425f phone

by DavidRoss Starter Poster
Message 4 of 5 (277 Views)

APN says "wapaccess.co.nz", whatever that is. (This phone was originally purchased from Skinny.) Do I need to change this?

Starter Poster
Posts: 3
Registered: ‎04-04-2017

Re: No mobile data on LG-E425f phone

by DavidRoss Starter Poster
Message 5 of 5 (274 Views)

OK, I discovered wapaccess.co.nz is the default Skinny setting, which the phone must have defaulted to after the factory reset. I have changed this to "vodafone" and now the mobile data access is working properly. Thanks for the tip.

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