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Lost credit

New Poster
Posts: 1
Registered: ‎03-07-2017

Lost credit

by SarahSaulynHutabarat New Poster
Message 1 of 2 (88 Views)

Hi there, 

I have just top up my phone Credit for $20 few minutes later when I tried to text my husband, I was asked to top up my credit as I dont have enough ??? wondering what happened??

 Thank you

 

Sarah

Vodafone Ninja
Posts: 353
Registered: ‎18-03-2014

Re: Lost credit

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 2 (68 Views)

Hi @SarahSaulynHutabarat,

 

Have you checked your usage details to see what happened with yoru credit?

 

You can get in touch with our billing team on 0800 80 021 and they will be able to look into it for you.

 

Kind regards,
Arif Khan.
Social Media Advisor
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