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Getting set up

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Posts: 1
Registered: ‎19-04-2017

Getting set up

by Bobbie New Poster
Message 1 of 2 (48 Views)
I'm trying to set up my phone with the new sI'm caRd. After putting in my number on the get going part it tells me to turn off my wifi so it can connect to mobile network. Which I haven't even set up yet so when I do turn off wifi it tells me that I'm offline. Like it's cancelling each other out. I can't ring Vodafone caue I'm not connected. Help
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Vodafone Ninja
Posts: 410
Registered: ‎30-08-2016

Re: Getting set up

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 2 (34 Views)

Hi @Bobbie

 

Make sure your mobile data is turned on, and you have the correct APN setup on the phone, which should be set to 'vodafone'

- Sam

I work for Vodafone, supporting our mobile and fixed customers, and volunteer my time on the community.

PM = Private Message. Click on my name to send me a message.
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