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Cannot add connection on My Vodafone

Starter Poster
Posts: 2
Registered: ‎27-07-2016

Cannot add connection on My Vodafone

by Akum2305 Starter Poster
Message 1 of 6 (314 Views)

Hi There, 

I am trying to add a new connection on my vodafone app but keep getting an error message saying 'detail incorrect...try again'

I have correct connection number and PIN

I have logged out and logged back into My Vodafone and still this doesnot work.

 

Can I get some help please.

Thanks

Amit

Vodafone Ninja
Posts: 182
Registered: ‎18-08-2015

Re: Cannot add connection on My Vodafone

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 6 (281 Views)

Thanks @Akum2305, sorry for the issues you're having and for the late reply.

 

Has this been resolved or you're still having issues with it?

 

Kind Regards

Ahmed

Social Media team

Starter Poster
Posts: 2
Registered: ‎27-07-2016

Re: Cannot add connection on My Vodafone

by Akum2305 Starter Poster
Message 3 of 6 (270 Views)

No this hasnot been resloved yet. 

Vodafone Ninja
Posts: 182
Registered: ‎18-08-2015

Re: Cannot add connection on My Vodafone

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 4 of 6 (257 Views)

No worries can help with this.

 

Click on my username above and send me a private message with your mobile number, and the one you would like to add to your account. Also please include your full name, along with the PIN numbers for both your number and the one you want to add.

 

Kind Regards

Ahmed

Social Media team

New Poster
Posts: 1
Registered: ‎07-02-2017

Re: Cannot add connection on My Vodafone

by Chuck New Poster
Message 5 of 6 (92 Views)

Hi there.

 

I am also experiencing the same problem with an error message saying ...

 
Failed to add connection
Sorry, we've been unable to add your connection, please check the details you've entered and try again.
 
Can anyone help resolve this ?
Highlighted
Business Ninja Adept
Posts: 771
Registered: ‎30-07-2009

Re: Cannot add connection on My Vodafone

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 6 of 6 (90 Views)

Hi,


Can you please send me a PM with your name,mobile number and four digit PIN.

 

Regards

 

Rochelle

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