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Hawera Fire complaint

New Poster
Posts: 1
Registered: ‎10-12-2017
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Hawera Fire complaint

[ Edited ]
by Hawerasub New Poster
Message 1 of 5 (236 Views)

Day 3 of no service and bugger all contact to explain where we are at with getting this sorted!!??

Hawera Fire 


Accepted Solutions
Community Manager
Posts: 2,233
Registered: ‎02-02-2013

Re: Hawera Fire complaint

by Community Manager Community Manager
Message 5 of 5 (263 Views)

@Hawerasub

@CruisingKiwi

 

Apologies for delay. First the good news, connectivity has been restored.

 

And as a bit of background on what the issue and solution were

  • Fire at the site about 4am Sunday required the police, they had to shut off the site from our team while investigating
  • Team worked through Monday 11th, once they could get onsite, to inspect and evaluate fix/replacement required
  • The mains, shelter, equipment and cabling was destroyed, so will need replacing; we had to then rework cabling back to the mains pole so we could put in temp connectivity; and remove the burnt out shelter and equipment, which will need to be replaced
  • The team then got generator-driven connectivity onsite, hence everything working OK again now
  • We will maintain that temp setup while building a full-time replacement.

So, again apologies for the frustration at the loss of connectivity but we did move as quickly as possible to restore, just had a couple of hurdles to get over.

 

Hope the info explains.

 

Cheers

Channel Manager, Help & Support
Vodafone New Zealand

View solution in original post

Solution
Accepted by MikeHales (Community Manager)
‎27-12-2017 06:26 PM

All Replies
Community Manager
Posts: 2,233
Registered: ‎02-02-2013

Re: Hawera Fire complaint

by Community Manager Community Manager
Message 2 of 5 (231 Views)

Apologies the fire at the cell site is still under investigation. Will update asap.

Channel Manager, Help & Support
Vodafone New Zealand
New Poster
Posts: 1
Registered: ‎12-12-2017

Re: Hawera Fire complaint

by CruisingKiwi New Poster
Message 3 of 5 (220 Views)

That's a bit of a cavalier answer - the inconvenience to subscribers is significant. And why isn't someone updating the Vodafone site?? Still showing the information - and date - as posted on Sunday when the problem occurred. 

Community Manager
Posts: 2,233
Registered: ‎02-02-2013

Re: Hawera Fire complaint

by Community Manager Community Manager
Message 4 of 5 (210 Views)

Apologies, we haven't received an update hence the website not changing but I will ask the question of the network teams again.

Channel Manager, Help & Support
Vodafone New Zealand
Community Manager
Posts: 2,233
Registered: ‎02-02-2013

Re: Hawera Fire complaint

by Community Manager Community Manager
Message 5 of 5 (264 Views)

@Hawerasub

@CruisingKiwi

 

Apologies for delay. First the good news, connectivity has been restored.

 

And as a bit of background on what the issue and solution were

  • Fire at the site about 4am Sunday required the police, they had to shut off the site from our team while investigating
  • Team worked through Monday 11th, once they could get onsite, to inspect and evaluate fix/replacement required
  • The mains, shelter, equipment and cabling was destroyed, so will need replacing; we had to then rework cabling back to the mains pole so we could put in temp connectivity; and remove the burnt out shelter and equipment, which will need to be replaced
  • The team then got generator-driven connectivity onsite, hence everything working OK again now
  • We will maintain that temp setup while building a full-time replacement.

So, again apologies for the frustration at the loss of connectivity but we did move as quickly as possible to restore, just had a couple of hurdles to get over.

 

Hope the info explains.

 

Cheers

Channel Manager, Help & Support
Vodafone New Zealand
Solution
Accepted by MikeHales (Community Manager)
‎27-12-2017 06:26 PM
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