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new iphone 7 only ever shows 3G ??

Frequent Poster
Posts: 35
Registered: ‎27-04-2012
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new iphone 7 only ever shows 3G ??

by Frequent Poster capcomnz Frequent Poster
Message 1 of 4 (488 Views)

Just purchased a new iPhone 7 and have found that it only ever shows 3G.

I have checked under the Mobile settings and 4G is enabled. I have even tried it in our town centre where 4G is differantly available and still shows 3G ??

I have reset the phone. reset the network settings. nothing ??

 

I tried a Speedtest (Ookla App) and got from Carrier: Voda NZ WCDWA  Down: 26.61Mbps   Up:2.79Mbps  Ping: 55ms

 

Any ideas how to get this to show 4G at times, when its supose to.

 

I did see another post that Vodafone said 4G is Data only. Is this right?

Then why does it still show 3G when I am using data only ??

 

Anyone got ideas

 

 


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Frequent Poster
Posts: 35
Registered: ‎27-04-2012

Re: new iphone 7 only ever shows 3G ??

by Frequent Poster capcomnz Frequent Poster
Message 4 of 4 (802 Views)

Sorted. SIM card problem ??

Saw on Apple Fourms site other people having similar problems. Went into local Vodafone store, swapped sim..all good now.

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Solution
Accepted by topic author capcomnz
‎02-12-2016 09:16 AM

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Vodafone Ninja
Posts: 634
Registered: ‎23-10-2009

Re: new iphone 7 only ever shows 3G ??

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 4 (463 Views)

Thats weird, the speed test suggests your getting 4G speeds but if possibleId suggest you try speed test with another person to make sure your getting similar speeds.

The fact the icon does not change is strange possibly a small glitch, have you updated the iOS lately?

Vodafone Social Media Team
Business Ninja Adept
Posts: 1,364
Registered: ‎30-09-2014

Re: new iphone 7 only ever shows 3G ??

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 3 of 4 (450 Views)

@capcomnz prepay or postpay? And what plan?

 

Cheers

I work in Mobile Technical Escalations and I volunteer my time here on the community helping out.
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Frequent Poster
Posts: 35
Registered: ‎27-04-2012

Re: new iphone 7 only ever shows 3G ??

by Frequent Poster capcomnz Frequent Poster
Message 4 of 4 (803 Views)

Sorted. SIM card problem ??

Saw on Apple Fourms site other people having similar problems. Went into local Vodafone store, swapped sim..all good now.

Solution
Accepted by topic author capcomnz
‎02-12-2016 09:16 AM
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