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Lost home phone reception, but have internet, with Huawei B315 4G RBI after a thunderstorm???

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Registered: ‎14-11-2016
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Lost home phone reception, but have internet, with Huawei B315 4G RBI after a thunderstorm???

by nigelb Starter Poster
Message 1 of 3 (472 Views)

Trying to solve as have not had home phone for a week now. We lost home phone reception, but have internet, with a Huawei B315 4G on RBI after a thunderstorm???

Have disconnected cables etc, powered off. Reset etc.  No phone line or dial tone. 

Still waiting on Vodafone technicians or assistance. Any ideas out there?

Cheers


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Starter Poster
Posts: 2
Registered: ‎14-11-2016

Re: Lost home phone reception, but have internet, with Huawei B315 4G RBI after a thunderstorm???

by nigelb Starter Poster
Message 3 of 3 (823 Views)

Tech came and replaced router - damage from thunder storm - problem solved thank you!

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Accepted by topic author nigelb
‎22-11-2016 09:13 AM

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Business Ninja Adept
Posts: 1,364
Registered: ‎30-09-2014

Re: Lost home phone reception, but have internet, with Huawei B315 4G RBI after a thunderstorm???

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 2 of 3 (455 Views)
Have you called tech support and had a fault logged yet? If so please private message me the INC# and I will look into your issue.

Cheers
I work in Mobile Technical Escalations and I volunteer my time here on the community helping out.
Posted from Apple iPhone
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Starter Poster
Posts: 2
Registered: ‎14-11-2016

Re: Lost home phone reception, but have internet, with Huawei B315 4G RBI after a thunderstorm???

by nigelb Starter Poster
Message 3 of 3 (824 Views)

Tech came and replaced router - damage from thunder storm - problem solved thank you!

Solution
Accepted by topic author nigelb
‎22-11-2016 09:13 AM
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