Reply

Can not connect to 4G

Starter Poster
Posts: 3
Registered: ‎29-02-2016
Accepted Solution

Can not connect to 4G

by hch928ls Starter Poster
Message 1 of 5 (1,112 Views)
Hi there,

I have an iPhone 6 and can not connect to 4G with my number, I tried to swap SIM card with my friend, my phone is able to connect to 4G with their number, I guess there are something wrong with my account, could anyone help me?

Thanks
Posted from Apple iPhone

Accepted Solutions
Highlighted
Business Ninja Adept
Posts: 1,442
Registered: ‎30-09-2014

Re: Can not connect to 4G

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 4 of 5 (2,160 Views)
Yeah that's why, that plan is not eligible for 4G access. Move over to Prepay 19 or 29 and you'll be able to Smiley Happy.

Cheers
I work in Mobile Technical Escalations and I volunteer my time here on the community helping out.

View solution in original post

Posted from Apple iPhone
Solution
Accepted by topic author hch928ls
‎29-02-2016 11:28 PM

All Replies
Business Ninja Adept
Posts: 1,442
Registered: ‎30-09-2014

Re: Can not connect to 4G

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 2 of 5 (1,100 Views)
What plan are you on?
I work in Mobile Technical Escalations and I volunteer my time here on the community helping out.
Posted from Apple iPhone
Starter Poster
Posts: 3
Registered: ‎29-02-2016

Re: Can not connect to 4G

by hch928ls Starter Poster
Message 3 of 5 (1,097 Views)

It's called China Plan, I got some data when I top up.

Highlighted
Business Ninja Adept
Posts: 1,442
Registered: ‎30-09-2014

Re: Can not connect to 4G

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 4 of 5 (2,161 Views)
Yeah that's why, that plan is not eligible for 4G access. Move over to Prepay 19 or 29 and you'll be able to Smiley Happy.

Cheers
I work in Mobile Technical Escalations and I volunteer my time here on the community helping out.
Posted from Apple iPhone
Solution
Accepted by topic author hch928ls
‎29-02-2016 11:28 PM
Starter Poster
Posts: 3
Registered: ‎29-02-2016

Re: Can not connect to 4G

by hch928ls Starter Poster
Message 5 of 5 (1,093 Views)

Cool, thanks!

Stats
  • 4 Replies
  • 1y ago
  • 1,113 Views
  • 2 Kudos
  • 2 Contributors
Kudos 101- Don't be shy, hand it out today